Experienced Customer Service Representative - Self Pay Collector - Remote Opportunity at arenaflex
Are you a highly motivated and self-disciplined individual with excellent communication skills, looking for a remote opportunity to work from the comfort of your own home? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? If so, arenaflex is seeking a skilled Customer Service Representative - Self Pay Collector to join our team!
About arenaflex
arenaflex is a leading provider of innovative financial management solutions, dedicated to helping healthcare organizations optimize their revenue cycle and improve patient satisfaction. Our team is passionate about delivering exceptional customer service and creating a positive experience for our clients and patients. As a remote Customer Service Representative - Self Pay Collector, you will play a critical role in helping us achieve our mission.
Job Summary
We are seeking a highly motivated and experienced Customer Service Representative - Self Pay Collector to join our remote team. As a key member of our revenue cycle team, you will be responsible for effectively communicating with patients and guarantors regarding their medical bills, while providing exceptional customer service and navigating multiple systems to ensure accurate data entry. If you have a strong background in customer service, a solid understanding of revenue cycle, and excellent communication skills, we encourage you to apply!
Key Responsibilities
As a Customer Service Representative - Self Pay Collector, you will be responsible for:
- Following established collection procedures to pursue payment of patient accounts
- Reviewing arenaflex and client systems to accurately collect patient balances
- Conferring with clients and guarantors respectfully and following all policies established by the client and arenaflex
- Following all FDCPA rules and regulations during the collection process when working bad debt accounts
- Performing collection duties to ensure prompt payment from guarantors following policies and procedures
- Using check by phone, credit card, and payment plan options of payment correctly while on a dialer system
- Reviewing client and arenaflex systems to verify accuracy of balance
- Phones guarantors to collect patient balances and documents notes in the arenaflex or client system describing work completed on accounts
- Following all policies set forth for each specific client
- Working daily/weekly reports accurately and timely
- Meeting productivity standards set by arenaflex for number of accounts worked per day as well as dollars collected per day
- Conferring with management on any discrepancies within accounts and updating system with new demographic and other pertinent data when applicable
- Determining whether accounts are eligible for insurance, preparing insurance update form for management, and documenting system appropriately
- Interacting courteously and compassionately with other associates
- Communicating with patients, visitors, and clients in a friendly and professional manner
- Maintaining a professional appearance and projecting a positive image in the community
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent
- One year of experience in customer service, preferably in a healthcare setting
- Strong technical skills, including proficiency in Windows, Word, and Excel
- Excellent analytical, clerical, and computer skills to review arenaflex and client software systems and computerized reports to determine balances
- The ability to type at least 40wpm
- Strong interpersonal and communication skills necessary to collect balances from guarantors
- Ability to meet productivity standards implemented by arenaflex
- Computer skills equivalent to working multiple systems simultaneously
- Knowledge of FDCPA and HIPAA rules and regulations and the ability to apply these regulations daily
- Bi-lingual in Spanish a plus
Work Environment
As a remote Customer Service Representative - Self Pay Collector, you will work in a normal sedentary office environment, with high-speed internet access required. You will be responsible for maintaining a professional appearance and projecting a positive image in the community.
Benefits
arenaflex offers a comprehensive benefits package, including:
- Flexible work schedule
- Full benefits, including Medical, Dental, Vision, company-paid life insurance, PTO, AFLAC, and 401K with a company match
- Opportunities for career growth and professional development
- A positive and supportive work environment
How to Apply
If you are a motivated and experienced customer service professional looking for a remote opportunity, we encourage you to apply! Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job