Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Inbound Customer Experience Specialist

At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in hiring for customer support roles, we've perfected our application technology to benefit both our customers and our associates. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be part of a dynamic team that's changing the face of customer experience.

Join Our Team and Unlock Your Potential

At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our modernized application technology ensures that our customers receive the best possible support, while our associates enjoy a flexible and rewarding work environment.

Responsibilities:

As an Inbound Customer Experience Specialist, you'll be responsible for:

• Providing basic technical support via phone or chat to our customers
• Interacting and communicating effectively with a variety of customers to deliver an exceptional support experience
• Working with our cutting-edge technology to resolve customer issues efficiently
• Collaborating with our team to create a memorable and delightful experience for our customers
• Participating in ongoing training and development to stay up-to-date with the latest industry trends and technologies

Work with Us and You'll Enjoy:

* Working from home with the flexibility to create your own schedule

• Computer equipment provided to ensure you have the tools you need to succeed
• Full-Time Schedule with the opportunity to become permanent
• Competitive hourly rate of $14/hour with incentive opportunities
• Hands-on, 100% paid training to ensure you're equipped for success
• Internal Mobility opportunities, with 84% of our managers promoted within
• Employee discounts and referral bonuses
• EverBetter wellness program to support your physical and mental well-being

Location Requirements:

* Must live in the United States

• Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
• Must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

Qualifications:

* Flexible to the needs of the business

• Must have a High School Diploma or GED Equivalent
• 18 years of age

Equipment and Internet Requirements:

* Hardwired internet connection (no satellite or wireless)

• Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
• A Working Phone Line (Home Phone or Mobile)
• Home office must be a noise/distraction-free environment
• Desk and an ergonomic chair

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to Know Us

Get to know us at www.arenaflex.com and connect with us on Facebook, LinkedIn, and Twitter.

EEO

arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Apply Now

Ready to join our team and unlock your potential? Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job