Experienced Technical Support / Customer Service Representative – Remote Work Opportunity at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as a Technical Support / Customer Service Representative. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while being part of a global organization that values diversity, inclusion, and employee growth.
About arenaflex
arenaflex is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first culture. We're a team of game-changers from over 70 countries, united by our passion for delivering exceptional customer experiences and driving business growth through tech-powered innovation. Our culture is built on the principles of inclusivity, empathy, and continuous learning, making us an ideal workplace for those who share our values.
Career Growth and Personal Development
At arenaflex, we believe that career growth and personal development go hand-in-hand. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our 80% promotion rate from within is a testament to our commitment to employee growth and development. As a Technical Support / Customer Service Representative, you'll have access to:
- Comprehensive training programs to help you succeed in your role
- Continuing support and guidance from experienced team members
- Opportunities to develop new skills and expertise through our Learning and Leadership Development programs
- A supportive and inclusive work environment that fosters collaboration and teamwork
What You'll Do in This Role
As a Technical Support / Customer Service Representative, you'll be responsible for providing exceptional customer service experiences to our clients. Your key responsibilities will include:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
- Offering additional products and/or services to customers
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:
- Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our arenaflex team as a Technical Support / Customer Service Representative. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job