Experienced Customer Care Representative I - Claims and Intake Applications

At arenaflex, we're dedicated to delivering exceptional customer service and innovative solutions to our clients. As a Customer Care Representative I, you'll play a vital role in our team, providing compassionate and professional support to claimants and clients across the country. If you're passionate about delivering outstanding customer experiences, working in a fast-paced environment, and growing with a dynamic organization, we want to hear from you!

Job Responsibilities and Requirements

As a Customer Care Representative I, you'll be responsible for:

• Displaying a high level of compassion and empathy in every interaction, maintaining professionalism in challenging situations
• Treating every claimant with integrity, respect, and reliability, demonstrating accountability and a strong work ethic
• Providing effective verbal and written communication skills, delivering excellent customer service and resolving routine administrative technical issues
• Managing inbound calls for claimant-related leaves and/or Intake applications, performing outbound voice work tasks related to selected clients and claimants
• Answering inbound calls from clients and claimants across the country, accurately filing and documenting client/claimant specific information into the applicable system
• Adhering to all department standards, responding to client and claimant inquiries in a timely and efficient manner, and consistently delivering exceptional customer service
• Demonstrating confidence, strong decision quality, and sound judgment when assisting claimants, resolving routine administrative technical issues for applicable source systems
• Maintaining a high level of confidentiality and adhering to HIPAA rules and regulations, protecting personal health information
• Reliable, regular, and predictable attendance to ensure appropriate staffing to handle call volume, and performing all other duties as assigned

Key Competencies

To succeed in this role, you'll need:

• Strong customer service skills, including politeness, friendliness, and helpfulness
• Ability to type and talk, with proven patience and understanding
• Active listening skills, strong attention to detail, and demonstrated compassion
• Ability to work independently and remotely, communicate effectively in both verbal and written interactions, and handle confidential information with utmost judgment and discretion
• Exceptional interpersonal communication skills and the ability to work with a diverse workforce
• Proficient at maneuvering on a PC with working knowledge of MS Office (Word, Excel, and Outlook)
• Ability to manage and meet departmental deadlines and key performance indicators
• Demonstrated ability in verbal and written skills, and reading comprehension
• Proven experience in providing quality customer service (preferably in a call center)
• Knowledge of medical terminology preferred
• Experience using web-based programs
• High-speed home internet installed for Remote/Teleworker*

Work Environment

Our Customer Care Center operates 24 hours a day/7-days a week, offering a variety of schedules due to this scope of coverage. As a Customer Care Representative, you'll be required to work a scheduled shift between core business hours (Mon-Fri, 4am to 8pm Arizona time) and be open to working some holidays. You'll need to be willing and able to work sitting in one place, taking calls and speaking for the entirety of your scheduled shift (excluding scheduled breaks and lunches).

Physical Requirements

This role requires:

• Sitting for prolonged periods of time, extensive typing, and using primarily the fingers rather than the entire hand
• Visual acuity sufficient to perform activities such as preparing and analyzing data and figures, transcribing notes, viewing a computer terminal, and extensive reading
• Hearing sufficient to understand verbal instruction and answer telephones

What We Offer

At arenaflex, we believe that creating a more diverse, equitable, and inclusive culture allows us to realize more of our potential. That's why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing. Our benefits include:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (including prescription drug coverage) to suit your unique needs
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company-provided Life & Disability Insurance to ensure financial protection when you need it most
• Family-friendly benefits, including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council

Our Values

At arenaflex, we're guided by our core values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

arenaflex is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

Apply Now!

If you're passionate about delivering exceptional customer experiences and growing with a dynamic organization, we want to hear from you! Apply now to join our team as a Customer Care Representative I and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job