Experienced National Customer Operations Manager – USA
At arenaflex, we're on a mission to refresh the world and make a difference. As a National Customer Operations Manager, you'll play a key role in driving beverage quality, revenue, and profit for our customers while ensuring proper cost management. If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you.
About arenaflex
arenaflex is a leading beverage company with a portfolio of over 250 products, including iconic brands like Coca-Cola, Simply, fairlife, and Topo Chico. We're committed to refreshing the world and making a difference in the lives of our customers and employees. Our company culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe in continuous learning, growth, and innovation, and we're always looking for talented individuals to join our team.
Job Summary
As a National Customer Operations Manager, you'll be responsible for leading customer selling efforts, providing operational subject matter expertise, and developing business operational plans to drive beverage quality, cost reduction, and category growth. You'll work closely with our sales team, customers, and internal stakeholders to identify opportunities to improve service, productivity, and profitability.
Key Responsibilities
* Lead customer selling efforts of operational products and services and customer stewardship
- Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Lead internal project team resources and project communication with customer and account team
- Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
- Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
Qualifications & Requirements
* BS/BA (or equivalent) required
- MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general operations experience
- 2-4 years of project management experience
- Experience working with data, specifically manipulation and analysis
- Functional skills:
+ Technical capability (equipment and online tools): able to create operational solutions and utilize system tools to deliver customer value + Financial acumen: build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio + Presentation development and delivery: utilize C4V methodology and tools to effectively deliver customer stewardship and arenaflex operational value proposition both written and verbally + Influencing: able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome + Strategic thinking: able to create a strategic plan that addresses customer needs while also driving company profitability
What We Can Do for You
* Iconic & Innovative Brands: our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico
- Expansive & Diverse Customers: we work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day
- Skills:
+ Data analysis and manipulation + Project management + Financial planning and budgeting + Presentation development and delivery + Influencing and strategic thinking
Our Purpose and Growth Culture
We're taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit [arenaflex website] to learn more about these behaviors and how you can bring them to life in your next role at arenaflex.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Expected Salary
Location: USA
Apply for the Job Now!
If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. Apply for the National Customer Operations Manager role today and join our team at arenaflex! Apply for this job