Experienced Licensed Customer Service Representative – Insurance Policy Support

At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a global provider of CX products, we're committed to providing exceptional service to our clients and their customers.

Job Summary:

We're seeking an experienced Licensed Customer Service Representative to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients and their customers, answering questions, resolving issues, and processing calls regarding customer's insurance policies. If you're passionate about delivering outstanding customer service, have a strong work ethic, and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

About arenaflex:

arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Key Responsibilities:

* Receive, review, and process calls regarding customer's insurance policies

• Answer questions, resolve issues, and provide exceptional service to customers
• Process calls regarding policy coverage, billing, and policy modifications
• Utilize system tools to search for answers and information
• Demonstrate ability to multitask, navigate computer systems, and solve complex situations with limited information
• Work independently or as part of a team to achieve customer service goals
• Participate in ongoing training and development to improve customer service skills and knowledge

Essential Qualifications:

* Must be at least 18 years of age

• Must have a high school diploma or GED equivalent
• Must have a valid state insurance license (arenaflex will provide training and support to obtain the necessary license)
• Must have 6 months to 1 year of relevant work experience in customer service or a related field
• Must have open availability during hours of operation
• Must have a professional customer service aptitude and basic conflict resolution skills

Preferred Qualifications:

* 1-2 years of experience in customer service or a related field

• Experience working in a call center or customer service environment
• Knowledge of insurance products and services
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity standards

Skills and Competencies:

* Customer Service Aptitude

• Reliability
• Empathy
• Critical Thinking
• Professional customer service skills
• Basic conflict resolution skills
• Effective verbal and written communication
• Active listening skills
• Demonstrated ability to multitask and navigate system tools
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills
• Ability to work in teams or independently

Work Environment:

* Remote work environment

• Must have a dedicated, distraction-free, quiet work environment during working and training hours
• Must have high-speed internet access (5 Mbps download and 5 Mbps upload)
• Must have a headset and computer or tablet to complete work tasks

Benefits:

* Competitive hourly rate ($15-$19/hour)

• Expected hours: No less than 40 per week
• 401(k) plan with company matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home opportunities
• Bonus opportunities

Career Growth Opportunities:

* arenaflex is committed to investing in our agents and helping them achieve a career in insurance

• Opportunities for career growth and advancement within the company
• Ongoing training and development to improve customer service skills and knowledge

About arenaflex's Culture:

* arenaflex is a global leader in the customer experience (CX) industry

• We're committed to delivering exceptional service to our clients and their customers
• We value our associates and provide opportunities for career growth and advancement
• We're proud to be a 2023 Military Friendly Employer and value the unique skills and experience veterans bring to the workforce

EEO Statement:

arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

How to Apply:

If you're passionate about delivering outstanding customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and submit your application. Apply for this job