Experienced Customer Service Associate – Delivery Station Support

At arenaflex, we're revolutionizing the way we deliver customer experiences, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive their packages on time, as promised. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a global leader in e-commerce, and our mission is to be Earth's most customer-centric company. We're committed to innovating and providing best-in-class customer support as we expand our logistics products and services. Our team is passionate about building new products and services every day on behalf of our customers, and we're making history as we go.

A Day in the Life

As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Whether it's rescheduling a delivery or resolving a delivery issue, you'll be the face of arenaflex, ensuring our customers receive a great experience every time.

Key Job Responsibilities

As a Delivery Station Customer Service Associate, you'll be responsible for:

• Communicating with customers directly in-person, via phone, and via email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Performing the Following Tasks

* Carry, lift, push, and pull up to 49 pounds

• Frequently push, pull, squat, bend, and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

About the Team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.

Requirements

* High School or equivalent diploma

• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching, and instant messenger tools

Preferred Qualifications

* Bachelor Degree or equivalent work-related experience

• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $62,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Why Join arenaflex?

* Be part of a dynamic and inclusive team that's passionate about delivering exceptional customer experiences

• Develop logistical and customer expertise that sets arenaflex apart
• Work in a fast-paced and innovative environment where no two days are the same
• Enjoy a comprehensive benefits package, including medical, financial, and other benefits
• Have opportunities for career growth and professional development

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now to join our team as a Delivery Station Customer Service Associate. Apply Job! Apply for this job