Experienced Part-Time Customer Service Phone Representative – Fitness Service and Sales Department
Join arenaflex's dynamic team as a remote in-home Customer Service Phone Representative and be part of a growing company that values exceptional customer service and employee growth. Are you a people person with a passion for delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Part-Time Customer Service Phone Representative to join our Fitness Service and Sales Department. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our services.
About arenaflex
arenaflex is a leading provider of innovative fitness solutions, dedicated to helping individuals achieve their health and wellness goals. Our company values are built on a foundation of integrity, teamwork, and a commitment to excellence. We believe that our employees are the backbone of our success, and we strive to create a work environment that is supportive, inclusive, and empowering.
Key Responsibilities
As a Part-Time Customer Service Phone Representative, you will be responsible for:
- Delivering exceptional customer service as the first point of contact to our clients
- Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
- Making outbound appointment setting calls from already generated inquiries
- Maintaining accurate and useful database records
- Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
- Performing basic account maintenance activities
- Meeting Quality Assurance Requirements and other key performance metrics
Essential Duties and Responsibilities
* Have a designated and approved in-home workspace
- Have a secondary work place in case your approved home space has technical difficulties
- Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
- Receive inbound calls
- Place outbound follow-up calls
- Answer SMS messages
- Answer questions about the product details, the company, and issues about accounts for the customers
- Meet Quality Assurance Requirements and other key performance metrics
Specific Knowledge, Skills and Abilities
* Excellent interpersonal, written, and oral communication skills
- Ability to type 40 wpm+
- Ability to work on a computer for extended hours as scheduled
- Ability to speak on the phone and send follow-up emails for extended hours as scheduled
- Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Previous call center experience preferred
- Ability to learn and navigate new software quickly
- Previous telesales experience a plus, but not required
- Fitness industry experience a PLUS!
What We Offer
* Competitive Base Wages
- Group Healthcare Plan
- Paid Time Off
- Company Training
- Career Advancement Opportunities
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A fun and upbeat atmosphere
Work Environment and Culture
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives. We believe in recognizing and rewarding our employees' hard work and dedication, and we offer a range of benefits and perks to support their well-being and career growth.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive Base Wages: $12-$15 per hour
- Group Healthcare Plan: comprehensive health insurance coverage for you and your family
- Paid Time Off: generous paid time off policy to ensure you have time to relax and recharge
- Company Training: ongoing training and development opportunities to help you grow and succeed in your role
- Career Advancement Opportunities: opportunities for career advancement and professional growth within the company
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can join our dynamic team at arenaflex.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we believe that our employees are the backbone of our success. Apply for this job