Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing exceptional patient billing and customer service solutions. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and being part of a dynamic team that values integrity, passion, and respect, we want to hear from you!

About arenaflex

arenaflex is a Customer Service Contact Center that has been a trusted partner to healthcare clients for over 20 years. Our family-owned business is built on the principles of integrity, passion, and respect, which guide our approach to client success. We're proud to have been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm from 2019 to 2023. Our commitment to our values has enabled us to achieve consistent and healthy growth, with world-class clients who appreciate our dedication to excellence.

What makes arenaflex different?

* We're a family-owned business where you become part of the family, not just a number.

• We offer a work-from-home opportunity with modified in-office work options available for those who prefer the "office" setting.
• We promote from within, providing opportunities for career growth and development.
• We value your voice and ideas, and we appreciate your contributions to our success.
• We offer competitive pay and incentive programs, including monthly performance bonuses and team contests.
• We're a stable company with a solid reputation, offering great benefits and a healthy work-life balance.

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service to patients and their families. Your primary responsibilities will include:

• Using empathy and excellent communication skills to help patients understand complex medical bills and resolve account balances.
• Providing outstanding customer service, collaborating with patients to find affordable payment plans, and taking payments by phone.
• Accurately documenting all calls and follow-ups in our software systems, utilizing your computer proficiency, organization, and attention to detail.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuously improving, with supportive coaching and feedback from your manager and team leads, and ongoing training.

What You'll Do:

* Use empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing, and often times unexpected, medical bills.

• Provide outstanding customer service and collaborate with patients over the phone on affordable payment plans, and taking payments by phone.
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus.
• Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training.

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree preferred.

• 1-2 years of experience in customer service, healthcare, or a related field.
• Excellent communication, listening, and problem-solving skills.
• Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously.
• Proficiency in computer software, including Microsoft Office and CRM systems.
• Strong organizational and time management skills, with attention to detail.
• Ability to work independently and as part of a team.

Preferred Qualifications:

* Experience in healthcare billing, customer service, or a related field.

• Certification in customer service, healthcare, or a related field.
• Bilingual or multilingual skills.
• Experience working in a remote or virtual environment.

Skills and Competencies:

* Excellent communication, listening, and problem-solving skills.

• Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously.
• Proficiency in computer software, including Microsoft Office and CRM systems.
• Strong organizational and time management skills, with attention to detail.
• Ability to work independently and as part of a team.
• Strong empathy and understanding of patient needs and concerns.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program, including onboarding, coaching, and ongoing training.

• Opportunities for career growth and development, including promotions and professional certifications.
• A supportive and collaborative work environment, with a focus on teamwork and continuous improvement.
• A competitive salary and benefits package, including monthly performance bonuses and team contests.

Work Environment and Company Culture:

* arenaflex is a family-owned business that values integrity, passion, and respect.

• We offer a work-from-home opportunity with modified in-office work options available for those who prefer the "office" setting.
• We promote from within, providing opportunities for career growth and development.
• We value your voice and ideas, and we appreciate your contributions to our success.
• We offer a competitive salary and benefits package, including monthly performance bonuses and team contests.

Compensation, Perks, and Benefits:

* Base annual pay ranging from $37,440 - $43,680 based on prior experience.

• Monthly performance bonuses ranging from $100-$400.
• Team contests and individual recognition programs, with prizes and rewards.
• Comprehensive benefits package, including 401(k), dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, vision insurance, and work-from-home options.

How to Apply:

If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and being part of a dynamic team that values integrity, passion, and respect, we want to hear from you! Apply now to become a Remote Healthcare Billing and Customer Service Representative at arenaflex. Apply for this job