Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex
Job Summary:
Are you a customer service professional with a passion for insurance and a desire to work from home? Look no further than arenaflex, a leading provider of insurance services. We are seeking an experienced Insurance Customer Service Representative to join our team, working from the comfort of your own home. As an Insurance Customer Service Representative at arenaflex, you will be responsible for handling property and casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. If you have a strong customer service background, a Property and Casualty insurance license, and a passion for delivering exceptional customer experiences, we want to hear from you.
About arenaflex:
arenaflex is a dynamic and innovative company that is dedicated to providing exceptional insurance services to our customers. We are committed to fostering a culture of inclusivity, diversity, and equity, and we strive to attract and retain top talent from diverse backgrounds and experiences. As an equal opportunity employer, we welcome applications from qualified individuals who share our values and are passionate about delivering exceptional customer experiences.
Work Schedule:
As an Insurance Customer Service Representative at arenaflex, you will work a standard Monday to Friday schedule from 10 a.m. to 6 p.m. CST, with rotating Saturdays with your team. Saturday hours will be from 9 a.m. to 3 p.m. This flexible schedule allows you to balance your work and personal life while delivering exceptional customer service to our clients.
What We Can Offer You:
* A competitive hourly rate, depending on your experience and salary zone
- Eligibility for Annual Merit Increase
- Comprehensive Health benefits package, including Paid Time Off (accruals begin on your first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
- Nearly 4 weeks of paid time off accrued during the first year
- Paid time off to volunteer
- Tuition reimbursement
- 401(K) plan with company match up to 7%
- Free arenaflex Premier Battery Membership
What You Will Be Doing:
As an Insurance Customer Service Representative at arenaflex, your key responsibilities will include:
- Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
- Reviewing and updating policies to enhance retention and better meet the needs of the consumer
- Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
- Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
- Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
- Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
- Providing quotes on endorsements as requested
- Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
- Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
- Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
- Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from the member/customer
- Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
- Other duties as assigned
What We Need from You:
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
- Property and Casualty insurance license required
- Membership license preferred and/or ability to obtain within 90 days of employment
Our Commitment to Diversity, Equity, and Inclusion:
At arenaflex, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
How to Apply:
If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application through our website, and we look forward to reviewing your application.
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