Experienced Entry Level Customer Service and Sales Representative – Community Outreach and Partnership Development

At arenaflex, we're dedicated to making a meaningful difference in the lives of our community members and partners. As a Customer Service and Sales Representative, you'll play a vital role in helping us achieve our mission by engaging with customers, promoting awareness of our nonprofit partners, and increasing their community presence.

About arenaflex

arenaflex is a dynamic organization that's passionate about creating positive change in the Charlotte area. With a focus on community need and driven impact, we've established ourselves as a leader in the nonprofit sector. Our commitment to excellence and customer satisfaction has earned us a reputation for delivering exceptional results and building lasting relationships with our clients and partners.

Join our Team

We're seeking a highly motivated and empathetic individual to join our team as a Customer Service and Sales Representative. As a key member of our outreach team, you'll have the opportunity to interact with community members and donors at outreach events, attend in-office meetings to stay up-to-date on client offerings and services, and maintain professionalism and adherence to strict compliance standards when interacting with customers, managers, or members of the community.

Key Responsibilities

As a Customer Service and Sales Representative, your key responsibilities will include:

• Interacting with community members and donors at outreach events for our clientele
• Attending in-office meetings to stay up-to-date on client offerings and services
• Maintaining professionalism and adhering to strict compliance standards when interacting with customers, managers, or members of the community
• Attending networking events and/or conferences to further education and expand sales knowledge and skill sets
• Tracking personal and team performance using key performance indicators provided during training

Requirements

To be successful in this role, you'll need to possess the following qualifications and skills:

• High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
• Previous Customer Service or Related Experience: While previous customer service or related experience is preferred, it's not required. We're looking for individuals who are eager to learn and grow with our organization.
• Proven Interpersonal Skills: You'll need to possess excellent interpersonal skills, including the ability to communicate effectively with customers, managers, and members of the community.
• Time Management and Organization: You'll need to be able to manage your time effectively and prioritize interactions when needed.
• Flexibility and Adaptability: You'll need to be flexible and adaptable, with the ability to remain calm under pressure and adjust to changing customer needs and sales and marketing requirements.
• Industry Knowledge and Compliance: You'll need to be familiar with industry regulations and standards, as well as company and client-provided policies.

Essential Skills and Competencies

To excel in this role, you'll need to possess the following essential skills and competencies:

• Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, managers, and members of the community.
• Interpersonal: Proven interpersonal skills, with the ability to build strong relationships with customers, managers, and members of the community.
• Time Management: Effective time management and organizational skills, with the ability to prioritize interactions and manage multiple customer inquiries efficiently.
• Adaptability: Flexibility and adaptability, with the ability to remain calm under pressure and adjust to changing customer needs and sales and marketing requirements.
• Industry Knowledge: Familiarity with industry regulations and standards, as well as company and client-provided policies.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor's Degree: A bachelor's degree in a related field, such as business, marketing, or communications.
• Customer Service Experience: Previous customer service experience, preferably in a nonprofit or community-based organization.
• Sales Experience: Previous sales experience, preferably in a nonprofit or community-based organization.

Career Growth Opportunities and Learning Benefits

As a Customer Service and Sales Representative at arenaflex, you'll have the opportunity to:

• Develop Your Skills: Develop your skills and knowledge in customer service, sales, and marketing through ongoing training and professional development opportunities.
• Advance Your Career: Advance your career through promotions and opportunities for growth and advancement within our organization.
• Make a Difference: Make a meaningful difference in the lives of our community members and partners through your work.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that's passionate about creating positive change in the lives of our community members and partners. Our work environment is collaborative and supportive, with a focus on teamwork and open communication. We're committed to providing a safe and inclusive work environment that's free from harassment and discrimination.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: A competitive salary based on experience and qualifications.
• Benefits: A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and paid time off.
• Perks: A range of perks and incentives, including flexible work arrangements, professional development opportunities, and recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and empathetic individual who's passionate about making a difference in the lives of our community members and partners, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job