Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, is seeking a talented Evening Customer Care Associate to join our award-winning team. As a key member of our customer care team, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the complex healthcare system. With a strong focus on customer service, problem-solving, and communication, you will be empowered to make a meaningful difference in the lives of our members.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to customer service excellence. Some of our notable awards include:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year

Job Summary

As an Evening Customer Care Associate, you will be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/Collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate area(s) both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Requirements

To be successful in this role, you will need:

• High School Degree or GED required
• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Benefits

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Work Environment

As a work-from-home associate, you will have the flexibility to work from the comfort of your own home. arenaflex provides all necessary equipment and a comprehensive new-employee training program to help you develop the knowledge and skills needed to succeed in your role.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. With opportunities for advancement and professional development, you will have the chance to grow your career and make a meaningful impact in the lives of our members.

How to Apply

If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and to submit your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

Pay Transparency Nondiscrimination Provision

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Apply for this job