Experienced Customer Services Representative – Transportation and Facilities Support

At arenaflex, we are committed to providing exceptional experiences for our students, faculty, staff, and guests. As a Customer Services Representative on our rapidly growing team, you will play a vital role in delivering top-notch customer service and maintaining the University's high standards for excellence. If you enjoy interacting with and helping guests, join us today and become a part of the Trojan family!

About arenaflex

arenaflex is one of the largest divisions at The University of Southern California, dedicated to making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (arenaflex Bookstores, arenaflex Hospitality, arenaflex Housing, arenaflex Transportation, the arenaflex Hotel, and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. arenaflex works tirelessly to welcome all visitors into the Trojan family, driven by our commitment to uphold our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The Opportunity

As a Customer Services Representative, you will be the first point of contact for our students, faculty, staff, parents, and guests. You will take pride in providing exceptional customer service, resolving problems, and following up with customers to ensure their needs are met. Our team maintains a positive and friendly work environment, so we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today and become a part of the Trojan family!

Key Responsibilities

* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers.

• Identify and prioritize problems and issues related to service area, perform research, offer solutions, options, and strategies, and refer to appropriate person or department as needed.
• Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, and ensure timely completion of department's work.
• Mail/messages daily for essential updates with regard to repairs and duties.
• Inspect all vehicle gates daily at university-owned properties for proper operation and perform preventive maintenance with minor repairs if required.
• Pick up income at pay stations and parking meters, download audit reports, and repair if required.
• Meet with vendors for major repairs.
• Repair and install all signage throughout the university-owned properties.
• Paint and remove graffiti at parking facilities.
• Check all gate entrance (kiosks) for water and supplies.
• Provide university village coverage on a daily basis.
• Assist with mobile duties.
• Opening and closing of USC HSC/UPC campus.
• Non-key vehicle entries.
• Vehicle battery assistance.
• Barricade and cone off for special details.
• Assist with duties related to all special events.
• Perform other related duties as assigned or requested.

Essential Qualifications

* High School Diploma or equivalent.

• 1 year of experience in a fast-paced customer service environment.
• Demonstrated customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Presents oneself professionally, in line with higher education environment.
• Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.

Preferred Qualifications

* Bachelor's Degree.

• 2 years of experience in a fast-paced environment.
• Ability to oversee student, temporary, and/or resource workers.
• Basic mechanical and electrical troubleshooting skills.
• Ability to communicate professionally and work in a team environment.
• Good analytical skills and willingness to take initiatives.
• Hands-on experience in technology is a plus.

Skills and Competencies Required for Success

* Excellent customer service and interpersonal skills.

• Ability to communicate effectively in English.
• Presents oneself professionally, in line with higher education environment.
• Valid CA driver's license required.
• Basic mechanical and electrical troubleshooting skills.
• Ability to work in a team environment and communicate professionally.
• Good analytical skills and willingness to take initiatives.
• Hands-on experience in technology is a plus.

Career Growth Opportunities and Learning Benefits

At arenaflex, we pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:

• Competitive hourly rate range of $18.86 - $20.00.
• Opportunities for career growth and professional development.
• Access to training and development programs.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Access to on-campus fitness center and recreational facilities.

Work Environment and Company Culture Highlights at arenaflex

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. Our work culture thrives on mutual respect, trust, and synergy amongst all of its members. We value and promote diversity and inclusion, and we are committed to creating a work environment that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive hourly rate range of $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Services Representative. At arenaflex, we are committed to creating the BEST USC EXPERIENCE, and we believe that our employees are the key to achieving this goal. Join us today and become a part of the Trojan family!

How to Apply

To apply for this position, please visit our website at [insert website URL]. We look forward to hearing from you! Apply for this job