Experienced Customer Service Manager – Fitness Industry Leader

At arenaflex, we're not just a gym – we're a family. We're passionate about fitness, and we're dedicated to helping our members achieve their goals. As a Customer Service Manager, you'll play a vital role in delivering world-class service to our members, utilizing your in-depth knowledge of our products and programs. If you're a people person who thrives in a fast-paced, dynamic environment, we want to hear from you!

Why Join arenaflex?

At arenaflex, we're committed to creating an inclusive environment that celebrates everyone. We're proud of our diversity and believe that our unique company culture is the key to our success. Our values are built on a foundation of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.

Benefits of Working at arenaflex

As a Customer Service Manager at arenaflex, you'll enjoy a range of benefits that will make you feel valued and supported. These include:

• A fun and dynamic work environment with great people
• A comprehensive benefits package, including a 401(k) plan and Aflac supplemental insurance options
• Free gym memberships and discounts on our products and services
• Opportunities to grow within the company and develop your skills and knowledge
• A chance to be part of a family-like culture that's passionate about fitness and dedicated to helping our members achieve their goals

What Sets Us Apart

At arenaflex, we're dedicated to our members' successes and goals. We're passionate about people in the communities we serve, and we're proud of our commitment to excellence in execution. We're not just a gym – we're a family, and we're looking for talented individuals who share our values and are passionate about delivering world-class service to our members.

We Want Talented Individuals Who

* Have a positive, upbeat, and outgoing attitude

• Are passionate about hospitality and excellence for our members
• Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
• Have fitness industry experience (preferred)
• Love to constantly learn and grow

Management/Leadership Duties

As a Customer Service Manager at arenaflex, you'll be responsible for:

• Managing the Operations team to ensure policies and procedures are followed at all times
• Hires, trains, and supervises operations team members for the front desk, Kids Club, and Housekeeping Associates
• Serving as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
• Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
• Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
• Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
• Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
• Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
• Ensure that project/department milestones/goals are met and adhere to approved budgets
• Enforces all club rules, policies, and promotes proper execution of all procedures
• Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager
• Manage membership questions, concerns, and inquiries for their facility
• Develop and monitor monthly, quarterly, and annual metrics including employee retention and satisfaction
• Train staff to be the face of the club by providing hospitality to all members and guests
• Lead by example to provide a clean, friendly, top of the line club for our members
• Manage employee performance by coaching, and creating a healthy, positive working environment
• Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals

Operations Support

As a Customer Service Manager at arenaflex, you'll also be responsible for:

• Ensuring that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
• Directs and controls all gym walk-thru
• Communicates with GM regarding ways to improve front desk operations
• Responsible for communicating and following cash management procedures
• Manages the retail sales procedures for the gym

Essential and Preferred Qualifications

To be successful in this role, you'll need:

• Ability to use sound business judgment and have strong analytical skills
• Ability to effectively communicate with constituents
• Effective listening skills
• Effective delegation and follow-up skills
• Effective planning and organization skills
• Demonstrates ability to create a positive environment
• Demonstrates willingness and openness for self-development
• Ability to identify and use resources to improve overall operations
• Strong leadership qualities coupled with excellent motivational, communication, and team-building skills
• College degree preferred
• Current CPR Certification is required

Work Environment and Company Culture

As a Customer Service Manager at arenaflex, you'll work in a fast-paced, dynamic environment that's passionate about fitness and dedicated to helping our members achieve their goals. You'll be part of a family-like culture that's committed to excellence in execution and is passionate about people in the communities we serve.

Compensation and Perks

As a Customer Service Manager at arenaflex, you'll enjoy a competitive salary range of $66,560.16 - $70,000.00 per year, plus a range of benefits that will make you feel valued and supported.

How to Apply

If you're a people person who thrives in a fast-paced, dynamic environment and is passionate about delivering world-class service to our members, we want to hear from you! Apply now to join the arenaflex team and be part of a family-like culture that's committed to excellence in execution and is passionate about people in the communities we serve. Apply Job!

About arenaflex

arenaflex is a worldwide fitness powerhouse with a presence on six continents and over 600 locations. We're passionate about fitness and dedicated to helping our members achieve their goals. Our unique company culture is built on a foundation of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity. We're proud of our diversity and are committed to creating an inclusive environment that celebrates everyone.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're committed to creating an inclusive environment that celebrates everyone and is passionate about people in the communities we serve. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Apply for this job