[Remote] Remote Lighting Salesperson - Phone and Online Sales

Note: The job is a remote job and is open to candidates in USA. Lighting New York is seeking a driven and customer-obsessed sales professional to join their fast-paced team as a Lighting Expert. The role focuses on delivering exceptional customer service and closing sales through phone, email, and chat, while also supporting customers with product information and order assistance.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns
• Provide accurate quotes and assist with customer satisfaction-related inquiries
• Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers
• Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion
• Collaborate with vendors to resolve order discrepancies and ensure seamless order processing
• Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams
• Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues
• Continuously evaluate and suggest process improvements that enhance the customer experience
• Maintain awareness of current promotions, competitive products, and key product features
• Attend ongoing product knowledge and continuous learning training sessions
• Maintain a positive, professional, and enthusiastic tone in all customer interactions

Skills

• Strong communication and interpersonal skills
• Exceptional customer focus and client relationship management
• Excellent organizational and time management skills
• Ability to multitask across phone, email, and chat platforms
• Analytical thinking and problem-solving capabilities
• Basic product knowledge and a willingness to learn continuously
• Self-motivated with the ability to work independently and follow directions with minimal oversight
• Consistent availability during evenings, weekends, and holidays as part of the regular schedule

Benefits

• Health, Dental, and Vision insurance
• Paid Time Off
• Retirement savings program with match

Company Overview