Experienced Customer Service Agent – Pupil Transportation Support

At arenaflex, we're dedicated to providing the students of New York City with safe, clean, dependable, efficient, cost-effective, and prompt transportation. Our Office of Pupil Transportation (OPT) is a vital part of this mission, supporting the educational process through essential services that go beyond the classroom. We're now seeking a highly skilled and compassionate Customer Service Agent to join our team and provide exceptional support to our students, school administration, and families. About arenaflex arenaflex is a leading organization in the education sector, committed to delivering high-quality services that cater to the diverse needs of our students. Our Office of Pupil Transportation is a key component of this effort, working tirelessly to ensure that every student has access to safe and reliable transportation. As a Customer Service Agent, you'll be part of a dynamic team that's passionate about making a difference in the lives of our students. Key Responsibilities As a Customer Service Agent, you'll be responsible for providing top-notch support to our students, school administration, and families. Your key responsibilities will include: * Responding to telephone inquiries to determine the type of service required * Logging customer information, inquiries, and resolutions into an automated tracking system * Reviewing students' transportation status to determine eligibility for transportation needs * Communicating with households and schools to review, verify, and request additional information to process requests for student transportation eligibility approval or to resolve transportation status issues * Maintaining records of school personnel contacted for reporting purposes * Assisting with quality assurance evaluation of calls to the call center Qualification Requirements To be successful in this role, you'll need to possess the following qualifications: * A baccalaureate degree from an accredited college; or * An associate degree from an accredited college and two years of satisfactory, full-time experience responding to inquiries in a customer service, help desk, or public relations capacity, utilizing computers and information technology; or * A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience described in "2" above; or * A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk, or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or public information capacity on the basis of 32 semester credits for each year of the experience described in "2" above. The above-described education and experience must have included at least one year of satisfactory experience using computers to access information technology systems and databases for researching the answer to questions. Such experience acquired as part of post-high school education is acceptable. Plus In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above. Preferred Qualifications * Knowledge and understanding of overall organizational strategy and of call center environment/operations * Excellent ability to listen and communicate effectively What We Offer As a Customer Service Agent at arenaflex, you'll enjoy a competitive salary range of $45,409 - $67,879, as well as a range of benefits and perks, including: * A dynamic and supportive work environment * Opportunities for career growth and professional development * A comprehensive benefits package, including health insurance, retirement plans, and paid time off * Access to cutting-edge technology and tools to support your work * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all employees How to Apply If you're passionate about providing exceptional customer service and making a difference in the lives of our students, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any other required documents, through our online application system. Equal Opportunity Employer arenaflex is an equal opportunity employer, committed to recruiting and retaining a diverse workforce and providing a work environment that's free from discrimination and harassment upon any legally protected status or protected characteristic. We welcome applications from candidates of all backgrounds and perspectives. Public Service Loan Forgiveness As a prospective employee of arenaflex, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please refer to our website or contact our HR department. Apply Now Don't miss this opportunity to join our team and make a difference in the lives of our students. Apply now to become a Customer Service Agent at arenaflex! ```html

About arenaflex

arenaflex is a leading organization in the education sector, committed to delivering high-quality services that cater to the diverse needs of our students. Our Office of Pupil Transportation is a key component of this effort, working tirelessly to ensure that every student has access to safe and reliable transportation.

Key Responsibilities

• Respond to telephone inquiries to determine the type of service required
• Log customer information, inquiries, and resolutions into an automated tracking system
• Review students' transportation status to determine eligibility for transportation needs
• Communicate with households and schools to review, verify, and request additional information to process requests for student transportation eligibility approval or to resolve transportation status issues
• Maintain records of school personnel contacted for reporting purposes
• Assist with quality assurance evaluation of calls to the call center

Qualification Requirements

To be successful in this role, you'll need to possess the following qualifications:

• A baccalaureate degree from an accredited college; or
• An associate degree from an accredited college and two years of satisfactory, full-time experience responding to inquiries in a customer service, help desk, or public relations capacity, utilizing computers and information technology; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience described in "2" above; or
• A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk, or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or public information capacity on the basis of 32 semester credits for each year of the experience described in "2" above.

Preferred Qualifications

• Knowledge and understanding of overall organizational strategy and of call center environment/operations
• Excellent ability to listen and communicate effectively

What We Offer

As a Customer Service Agent at arenaflex, you'll enjoy a competitive salary range of $45,409 - $67,879, as well as a range of benefits and perks, including:

• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off
• Access to cutting-edge technology and tools to support your work
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all employees

How to Apply

If you're passionate about providing exceptional customer service and making a difference in the lives of our students, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any other required documents, through our online application system.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to recruiting and retaining a diverse workforce and providing a work environment that's free from discrimination and harassment upon any legally protected status or protected characteristic. We welcome applications from candidates of all backgrounds and perspectives.

Public Service Loan Forgiveness

As a prospective employee of arenaflex, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please refer to our website or contact our HR department.

Apply Now

Don't miss this opportunity to join our team and make a difference in the lives of our students. Apply now to become a Customer Service Agent at arenaflex!

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