Systems Technician

Intrust IT is an employee-owned company dedicated to empowering clients through innovative IT solutions. They are seeking a skilled Systems Technician to provide exceptional client support and manage technical challenges while building lasting relationships with clients.

Responsibilities

• Manage and resolve support tickets following documented processes and service standards
• Provide best in class client support through phone, email, chat, and remote sessions
• Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)
• Effective cross functional collaboration to ensure timely and accurate resolutions
• Resolve hardware, software, and network issues on workstations, servers, and mobile devices
• Microsoft 365 and Active Directory administration
• Participate in after-hours on-call rotation (once every couple of months on average)
• Assist with project implementations as needed
• Document processes, solutions, and client environments in our knowledge base

Skills

• Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices
• Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, Group Policy, and user management
• Basic understanding of networking concepts
• Estimate of 1+ year recent experience in a similar position
• Client-focused and ownership mindset
• Excellent interpersonal skills
• A collaborative, agile team player
• Can effectively self-manage multiple tasks, tickets or projects simultaneously
• You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement
• Ability to lift and carry up to 50lbs
• Extended periods of sitting, standing, typing, and talking
• Ability to travel (by car) to client sites as needed

Benefits

• Medical, dental and vision healthcare coverage for employees and eligible dependents
• 3 weeks paid time off
• 7 paid holidays
• 401k with 4% employer match
• $200 monthly cell phone and home internet reimbursement
• Employer-provided life and disability insurance coverage
• Employee stock ownership plan

Company Overview