[Remote] Resident Field Service Technician (Road Building and Mineral including Wirtgen, Kleeman & Vogele) (Grand Rapids, MN)

Note: The job is a remote job and is open to candidates in USA. RDO Equipment Co. is a leading provider of equipment and services for the construction and agricultural industries. They are seeking a Resident Field Service Technician to effectively repair machinery and components while ensuring high levels of quality and safety in their work.

Responsibilities

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor
• Document machine information and repairs completed on work order, including parts and fluids used
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Perform all other duties as assigned by management in a professional and efficient manner

Skills

• Excellent mechanical skills
• Trade-specific tooling, including hand and pneumatic tools
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Strong oral and written communication skills
• Strong organizational skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
• Graduation from related diesel technology program preferred

Benefits

• Eligible for profit sharing which is based on department profitability and individual performance
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

Company Overview