Experienced Customer Service Representative - Work From Home in Nevada

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact. As a Customer Service Representative, you'll play a vital role in bringing our heart to every moment of our customers' lives. If you're passionate about providing compassionate, genuine care to patients and customers, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company that's revolutionizing the way we deliver care. Our purpose is to bring our heart to every moment of our customers' health, and we're committed to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're creating a brighter future for our customers and our communities.

Our Heart At Work Behaviors

Our Heart At Work Behaviors are the foundation of our culture, and they guide everything we do. We want every arenaflex team member to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our behaviors include:

• Empathy: We put ourselves in our customers' shoes and understand their needs.
• Collaboration: We work together as a team to achieve our goals.
• Innovation: We're always looking for new and better ways to do things.
• Accountability: We take ownership of our actions and results.
• Respect: We treat each other with kindness, dignity, and respect.

Job Summary

We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a Pharmacy Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.

Key Responsibilities

* Provide telephone support to patients receiving life-sustaining specialty drug therapy

• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
• Translate and enter new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts from patients
• Obtain authorizations from insurance companies and healthcare providers
• Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
• Provide exceptional customer service and support to patients and customers

Requirements

* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
• One year of computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent

Preferred Qualifications

* Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology

• Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers

Training and Development

* 4 weeks of training, with a PTO blackout period

• Training schedules: 8:00 AM - 4:30 PM PST
• Post-training schedule: 9:30 AM - 6:00 PM PST

Compensation and Benefits

* The typical pay range for this role is $17.00 - $28.45 per hour

• Comprehensive benefits package, including medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays throughout the calendar year
• Education assistance, free development courses, CVS store discount, and discount programs with participating partners

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you! Our application process is simple: 1. Apply online 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this exciting opportunity to join our team and make a lasting impact on our customers' lives. Apply now and take the first step towards a rewarding career with arenaflex!

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