Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex
Join arenaflex, a leading entertainment and media conglomerate, in a remote data entry role that offers a unique blend of analytical expertise and business acumen. As a Performance Analyst, you will play a critical role in driving business outcomes and guest satisfaction through data-driven insights and actionable analytics.
About arenaflex
arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of business growth and improvement, leveraging data analytics and insights to inform strategic decisions and drive commercial success. As a Performance Analyst, you will be part of a dynamic and collaborative team that is passionate about using data to tell compelling stories and drive business outcomes.
Job Summary
We are seeking an experienced Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will be responsible for providing analytical support to Contact Centers and pre-arrival Walt Disney World Commerce, leveraging your expertise in data analysis, forecasting, and statistical modeling to drive business decisions and improve guest satisfaction. This is a remote role that offers a unique opportunity to work with a talented team of analysts and business leaders to drive business growth and improvement.
Key Responsibilities
* Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions
- Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish
- Build dashboards and visualizations to tell compelling stories with data
- Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
- Create, maintain, audit, and optimize reports and documents used to support various business programs
- Execute programs critical to business operations under strict timelines
Measurement and Analytics
* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
- Monitor data quality and accuracy; improve if needed
- Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
- Apply advanced analytic techniques to test hypotheses and extract actionable insights
- Stay up-to-date with current data technology trends and share knowledge and best practices with team members
We're Looking for Someone with
* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
- Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
- Proactive interest in understanding the "Why" behind performance, decisions, etc.
- Strong attention to detail and ability to follow through on tasks and complete projects on time
- Effective communication skills (verbal, written, and visual)
- Desire to excel in a fast-paced, complex, and ambiguous business environment
- Experience with SQL and R or Python
Nice-to-Haves
* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
- Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
- Excellent SQL skills and fluency in R or Python
- Ability to quickly adapt and learn new tools and technologies
- Ability to maintain and develop relationships with partners/clients/team members
- Graduate degree and/or 4+ years of relevant experience in analytics or data science
What We Offer
* Competitive hourly rate of $25-40/hour
- Opportunity to work with a talented team of analysts and business leaders
- Collaborative and dynamic work environment
- Professional development opportunities and training programs
- Flexible remote work arrangement
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
How to Apply
If you are a motivated and analytical individual with a passion for data-driven insights and business acumen, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job