Associate Implementations Manager
ampliFI Loyalty Solutions provides customized loyalty programs for banks and credit unions. The Associate Implementations Manager will assist Implementation Managers in launching new clients and updating existing programs, while ensuring high levels of client satisfaction and effective communication.
Responsibilities
- Provide basic project management services for assigned client projects
- The position requires internal and external client engagement, acting as a subject-matter expert and escalation point for specific tasks and projects
- Communicate progress, plans, and problems to team and client services leadership, understanding when and how to escalate issues
- Work with cross-functional team to deliver on client needs
- Accountable for client satisfaction and client retention
- Proactive and regular outreach with the Client Delivery Project Management and Business Analyst teams
- Obtain and share key insights with clients and internal teams
- Collaborate with internal teams and resources to improve processes and eliminate errors
Skills
- Bachelor's degree or equivalent in relevant work experience
- Minimum 1 year project management, executive administration or equivalent business
- Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs
- Strong critical and technical analysis skills
- Organizational skills and strict adherence to detail
- Effective written and verbal communication and documentation
- Creative, flexible, and innovative collaborator and individual contributor
- Planning and scheduling skills, ability to manage multiple priorities
- Problem resolution and critical thinking
- Independent worker, self-motivated
- Experience in Financial services, card payments and / or issuing, or rewards and loyalty card payments and / or issuing
- Ability to represent technical delivery tasks to non-technical and/or business resources
- Familiarity with Jira and Confluence for project tracking and documentation
- Experience with Salesforce or other CRM systems
Benefits
- Competitive salary
- Potential for bonus opportunity based on individual performance and company achievements
- Medical, Dental, Vision Benefits
- 401(k) and 401(k) Employer Match
- Employer Funded Insurance, Short & Long Term Disability
- Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care
- Voluntary Café Plans including parking and transit
- Flexible work hours in a hybrid environment.
- Opportunities for professional development and growth.
- Paid Time Off including holiday, vacation and personal time
- Parental Leave
- Employee Assistance Programs
- Snacks and a Gym onsite
Company Overview
Company H1B Sponsorship