Legal Intake Specialist, Bilingual (English/Spanish)
Children's Law Center is a mission-driven organization focused on providing high-quality legal services to children and families in DC. The Legal Intake Specialist will serve as the first point of contact for community members, assisting with determining eligibility for services, providing administrative support, and connecting families to necessary resources.
Responsibilities
- Serving as a key point of contact for referrals received from our medical partners, community stakeholders and partners, our Intake Line and our online intake form. The Intake Specialist will receive the referrals from these partners, answer questions about which types of cases we take and may attend relevant meetings between partners
- Act as a connector with other legal services and community organizations
- Screen intake callers to determine the appropriate level of service, including further intake by attorney, information, referrals and/or non-legal brief services. Intake calls will include issues related to housing, education, family law and public benefits
- Provide information, referrals and non-legal brief services to community members typically by phone, email and/or text message. Some examples of these brief services may include contact with government agencies and schools or drafting ghostwritten letters to landlords or requests for evaluations. There may be occasional walk-in intake clients
- Provide administrative support, such as obtaining releases and obtaining and organizing potential client records, to CLC attorneys in their provision of legal services to intake clients
Skills
- Strong computer skills (ability to use Windows, MS Word, Excel and other Microsoft applications) and ability to learn online databases (such as our case management system)
- Experience with customer service or conducting intake or similar interviews
- Fluency in Spanish with the ability to provide services to and communicate (both verbally and in writing) with clients in both English and Spanish
- A demonstrated commitment to social, economic and racial justice
- Excellent organizational skills and attention to detail
- Experience working with individuals from under-resourced communities through work or lived experience
- Ability to multi-task and organize assignments
- Ability to work independently and collaboratively with colleagues
- Excellent interpersonal skills
- Strong communication and problem-solving skills
- Familiarity with DC community and community resources
Benefits
- Medical
- Dental
- Vision
- Short- and long-term disability insurance
- Employer-provided retirement contributions
- Flexible spending plans
- Vacation
- Sick
- Holiday
- Family and medical leave
- Sign-on bonus
- Public Service Loan Forgiveness
Company Overview