[Remote] Bilingual Spanish/English Debt Collections Rep

Note: The job is a remote job and is open to candidates in USA. Fresenius Medical Care is an industry leader in healthcare, and they are seeking talented Debt Collections Professionals to join their team. The Bilingual Spanish/English Medical Debt Collections Representative will perform collection follow-up with patients in a high-volume call center environment, utilizing excellent communication and customer service skills to resolve patient accounts.

Responsibilities

• Assist patients in the resolution of outstanding payments from past due accounts
• Identify problem accounts and escalate as appropriate
• Update the patient record to identify actions taken on the account
• Achieve monthly department collection goal
• Maintain minimum production standards
• Achieve quality assurance scores that meet department requirements
• Work within company attendance guidelines
• Provide excellent customer service during all interactions
• Perform all responsibilities in compliance with company policies and procedures
• Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations
• Assist with various projects as assigned by direct supervisor
• Additional responsibilities may include focus on one or more departments or locations

Skills

• High School Diploma required
• 1 - 2 years' related experience
• Ability to multitask within multiple channels of technology
• General computer skills with working knowledge of word processing, spreadsheet, and email applications
• Detail oriented with good analytical and organizational skills
• Good interpersonal skills with the ability to work cohesively within a team environment
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management
• Transferable skills/experience would be beneficial to the position but is not required

Benefits

• Monthly Commission Bonus Program
• Excellent Benefits
• Potential for Advancement

Company Overview