Experienced Senior Data Architect – Voice of the Customer Strategy and Big Data Solutions Development for Live Chat and Remote Operations at arenaflex

Introduction to arenaflex

arenaflex is a dynamic and innovative organization that values its employees' contributions, fosters a culture of collaboration, and prioritizes customer satisfaction. With a strong commitment to integrity, diversity, and inclusion, we strive to create an environment where every individual feels seen, heard, and valued. Our mission is to deliver exceptional customer experiences, and we are seeking talented professionals to join our team and help us achieve this goal.

About the Role

We are currently seeking an experienced Senior Data Architect to join our Customer Listening Team, responsible for handling the end-to-end Voice of the Customer (VOC) strategy. This role will play a critical part in transforming and innovating our VOC approach, working closely with product and process owners, subject matter experts, and agile teams to develop and maintain our new VOC technique. The ideal candidate will have a strong background in big data solutions, statistics, and data modeling, with expertise in technologies such as Hadoop, Hive, Spark, and Python.

Key Responsibilities

• Collaborate with utility teams to define, frame, and capture business needs, leveraging VOC methods to transform data within our Cornerstone big data platform
• Design and build robust data model architecture to support efficient data processing and standardized metric definitions
• Develop big data and batch/real-time analytical solutions using transformational technologies to deliver innovative solutions, ensuring data quality and accuracy through extensive testing
• Provide guidance to enhance competencies and drive efficiency in computing programs using big data ecosystems
• Power customer story evaluation and elaboration, design and development of software programs, testing, and builds automation tools
• Proactively identify and automate manual tasks to improve quality and efficiency
• Work closely with partners from various teams to prioritize, define, increase, and test data for various use cases as part of the VOC end-to-end strategy

Essential Qualifications

• Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development, and launch management for data-driven projects (minimum 3+ years)
• Familiarity with agile methodologies and collaborative delivery approaches
• Strong understanding of data modeling, statistics, and big data solutions
• Excellent communication and interpersonal skills, with the ability to work closely with cross-functional teams

Preferred Qualifications

• Experience with Qualtrics survey and dashboard platforms
• Knowledge of Cornerstone big data platform and VOC strategies
• Background in software development, testing, and automation
• Certification in data science, big data, or related fields

Career Growth and Development

At arenaflex, we prioritize the growth and development of our employees, offering a range of opportunities for career advancement, education, and training. Our comprehensive benefits package includes competitive base salaries, bonus incentives, support for financial well-being and retirement, and flexible working models. We also provide generous paid parental leave policies, free access to on-site health facilities, and confidential counseling aid through our Healthy Minds program.

Work Environment and Culture

arenaflex is committed to creating a diverse, inclusive, and supportive work environment that values the well-being and contributions of every employee. Our culture is built on a foundation of integrity, respect, and open communication, with a focus on delivering exceptional customer experiences. We believe in fostering a sense of community and belonging, where every individual feels valued, seen, and heard.

Compensation and Benefits

Our comprehensive compensation and benefits package includes:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Flexible working models (hybrid, on-site, or digital)
• Generous paid parental leave policies
• Free access to on-site health facilities
• Confidential counseling aid through our Healthy Minds program
• Career development and education opportunities

Conclusion

If you are a motivated and experienced data professional looking to join a dynamic and innovative organization, we encourage you to apply for this exciting opportunity at arenaflex. As a Senior Data Architect, you will play a critical role in shaping our VOC strategy and developing big data solutions that drive business growth and customer satisfaction. Join our team and be part of a collaborative and supportive environment that values your contributions and prioritizes your well-being.

Apply now to take the first step towards an exciting and rewarding career at arenaflex.