Site Reliability Engineer; SRE - Platform Infrastructure team; Remote

Position: Site Reliability Engineer (SRE) - Platform Infrastructure team (100% Remote - USA) About the job Hopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team — the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide . Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience — and want to make a tangible impact on a growing travel tech company — this could be the perfect role for you. You'll help evolve a large-scale, multi-region infrastructure running in Google Cloud , supporting hundreds of engineers and dozens of product teams. You'll contribute to building automated, self-service platform tools , ensuring the foundation is secure, reliable, cost-efficient , and easy to use. What would your day-to-day look like:

• Improve and evolve platform tooling to support a growing number of services and teams across Hopper.
• Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence.
• Drive automation across key infrastructure components, reducing manual work and increasing reliability.
• Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform.
• Participate in incident response for platform-level issues as part of a globally distributed,

sustainable on-call rotation (with team coverage across the Americas and Europe).

• Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems.
• Collaborate with a small, high-impact team of SREs

, focused on operational excellence, performance, and developer experience.

• An ideal candidate has

:

• Professional experience in SRE, Dev Ops, Software Engineering, or Systems Engineering

, with a passion for building reliable, scalable infrastructure.

• Strong troubleshooting and incident response skills across distributed systems and cloud-native environments.
• Solid system design and analytical thinking

, with a focus on simplicity, performance, and maintainability.

• Clear and effective communication skills

, with the ability to collaborate across engineering teams. Cloud & Infrastructure Expertise:

• Hands-on experience with major cloud platforms — ideally Google Cloud Platform (GCP).
• Deep familiarity with Infrastructure as Code

, preferably using Terraform .

• Experience building and operating with containers and Kubernetes

, and tools like Helm or Kustomize .

• Working knowledge of Service Mesh technologies

, preferably Istio . Networking & Security:

• Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc.
• Knowledge of cloud and infrastructure security best practices

, including IAM, RBAC , and network segmentation .

• Familiarity with authentication and authorization protocols and technologies.

Observability & Tooling:

• Experience with

observability stacks — logs, metrics, tracing, and APM (preferably using Datadog ).

• Practical knowledge of CI/CD pipelines and deployment automation.
• Exposure to database technologies

, both SQL and No SQL. Scripting & Automation:

• Comfortable writing scripts in Bash, Python

, or similar scripting languages to automate routine tasks and build tooling. Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through Flex Desk AND Work-from-home stipend.
• Please ask us about our very generous parental leave, much above industry standards!
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.
• 100% employer paid Medical, Dental and Vision coverage for employees.
• Access to Disability & Life insurance.
• Health Reimbursement Account (HRA).
• DCA/ FSA and access to 401k plan.

More about Hopper/ HTS At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B… Apply tot his job Apply To this Job