Experienced Customer Service Representative – Remote Proxy Voting Campaign

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide exceptional service. As a Customer Service Representative, you'll play a vital role in our remote proxy voting campaign, handling outbound calls to shareholders across the country. If you're passionate about delivering top-notch customer experiences, have excellent communication skills, and thrive in a fast-paced virtual environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our clients and customers to achieve their goals. Our team is passionate about creating a culture of excellence, where collaboration, innovation, and customer satisfaction come together to drive success. As a Customer Service Representative, you'll be part of a dynamic team that's committed to making a difference in the lives of our customers.

Responsibilities

As a Customer Service Representative, you'll be responsible for handling outbound calls to shareholders, using a scripted call flow to record proxy votes over the phone. Your key responsibilities will include:

• Handling outbound calls in a courteous and professional manner
• Updating databases in an accurate and timely manner after each call
• Escalating shareholder concerns to a supervisor when necessary
• Keeping the management team informed of any shareholder feedback
• Meeting targets for productivity, quality, attendance, and code of conduct
• Staying up-to-date on campaign specifics
• Completing routine administrative tasks for operations, training, or quality
• Assisting with quality monitoring and pulling calls as a peer monitor
• Responding to inquiries via email or telephone
• Assisting trainers in developing Proxy Representatives
• Accepting inbound calls and responding within an acceptable time period in a courteous and professional manner

Requirements

To be considered for this role, you'll need to meet the following requirements:

• Ability to work from home in a virtual environment, with the following equipment:

+ USB wired headset with microphone + Laptop or desktop with Windows 10 or macOS + Dual monitors (a plus) + Personal landline or cell phone that can be dedicated during work hours + 10+ Mbps of high-speed internet connectivity (hotspot not acceptable) + Ethernet cable from router connected to computer (preferred) + A quiet space to work

• Strong ability to use technology, including searching internal databases and navigating multiple screens
• Confident, friendly phone skills
• Clear pronunciation and ability to present information in a logical and common-sense manner
• High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience
• A sense of pride and dependability regarding your career

What's in it for you?

* Part-time evening shifts available (Mon-Thurs 6-11p and Sat 12-6p EST)

• Competitive hourly rate of $17-$20 per hour, with weekly pay
• Potential for overtime
• Comprehensive benefit offerings, including:

+ Medical, dental, vision, and life insurance + Short-term disability and additional voluntary benefits + EAP program and commuter benefits + 401K plan with flexible coverage options + Paid leave, including Paid Sick Leave and Holiday pay (where applicable)

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to:

• Develop your skills and expertise in customer service, communication, and technology
• Take on new challenges and responsibilities as you progress in your career
• Collaborate with a dynamic team of professionals who are passionate about delivering exceptional service
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our virtual environment is designed to support your productivity and well-being, with:

• Flexible scheduling and work arrangements
• Collaborative tools and platforms for communication and teamwork
• Opportunities for professional development and growth
• A culture of innovation, creativity, and customer satisfaction

How to Apply

If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we want to hear from you! Click on the "Apply Now" button to submit your application and join our team at arenaflex.

Equal Opportunity Employer/Veterans/Disabled

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates with arrest and conviction records, subject to federal contractor requirements and/or security clearance requirements.

Candidate Privacy Information Statement

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