Experienced Healthcare Customer Service Representative – Digital Healthcare Support and Engagement

At blithequark, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Why Join blithequark?

We're more than just a company – we're a community of like-minded individuals who are passionate about making a difference. At blithequark, you'll have the opportunity to work with a diverse team of talented professionals who are dedicated to delivering exceptional results. Our benefits package is designed to support your well-being and help you achieve a healthy work-life balance. Some of the benefits of working with blithequark include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

About the Role

As a Healthcare Customer Service Representative at blithequark, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You'll have the chance to grow and challenge yourself, discovering your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit!

Responsibilities

As a Healthcare Customer Service Representative, you'll be responsible for:

• Fielding customer inquiries via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Requirements

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you'll need:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, it's our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We're committed to diversity and inclusion, and we welcome applications from all qualified candidates.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we'd love to hear from you. Apply now to join our team of talented professionals at blithequark. Apply to this job Apply To this Job Apply for this job