Experienced Bilingual (English & Spanish) Healthcare Customer Service Representative – Remote Opportunity

At blithequark, we're a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Why Join blithequark?

As a leading digital business services company, we offer a wide range of benefits that make us stand out from the rest. Some of the benefits of working with us include:

• Paid Training to help you develop your skills and advance your career
• Competitive Wages to ensure you're fairly compensated for your hard work
• Full Benefits, including Medical, Dental, Vision, 401(k), and more, to support your overall well-being
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to help you maintain a healthy work-life balance

About blithequark and You

At blithequark, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit!

Responsibilities

As a Bilingual (English & Spanish) Healthcare Customer Service Representative, you'll be responsible for:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• To be Bilingual (fluently speak both English & Spanish)
• The ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• To be over 18 years of age
• The ability to type 25 wpm
• A High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• The ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure you have a seamless experience working from home, you'll need:

• An internet connection with a minimum subscribed download rate of 25.0 MBPS
• An internet connection with a minimum subscribed upload rate of 10.0 MBPS
• An ISP with no packet loss and a Ping under 30MS
• Proof of internet speed
• A clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, it's our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

If you're ready to take the next step in your career and join a dynamic team that's passionate about making a difference, apply now! Create a profile, apply to the position, and take the assessments using the link below for consideration. https://careersus-blithequark.icims.com/jobs/69625/bilingual-healthcare-customer-service-representative---remote/job?mode=view

Job Type:

Full-time

Pay:

From $15.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

Remote Apply to this job Apply To this Job Apply for this job