Experienced Full Stack Customer Engineer – M365, Copilot & SharePoint (Bi-lingual) at blithequark

Are you a seasoned IT professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's esteemed team of Customer Engineers as we revolutionize the way businesses interact with their customers.

About blithequark

blithequark is a global technology and services leader that powers the world's best brands, today and into the future. As the intelligent transformation partner, we combine human-centered design, powerful data, and strong technology to accelerate transformation at scale. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional, and we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join Our Journey

At blithequark, we're committed to empowering enterprise customers by increasing system availability, resolving critical issues, and improving the overall health and reliability of their environments. As a Customer Engineer, you'll play a key role in preventing issues before they occur by offering expert guidance on best practices, conducting risk assessments, supporting complex migrations, and delivering dedicated support services both remotely and onsite.

Key Responsibilities

As an Experienced Full Stack Customer Engineer, you'll be responsible for: ### M365 and SharePoint Administration

• Administer and govern SharePoint Online environments to ensure optimal performance and security.
• Implement and manage M365 Copilot and OneDrive for Business to streamline customer workflows.
• Develop and maintain SharePoint sites and related applications to meet customer needs.

### Technical Expertise

• Handle important customer issues and work effectively in challenging situations to deliver rapid, hands-on support.
• Utilize technical skills for troubleshooting Office applications, particularly Outlook, to minimize downtime and maximize productivity.
• Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update to ensure seamless integration.

### Office Product Management

• Manage licensing and activation for perpetual and subscription versions of Office products to ensure compliance and efficiency.
• Maintain software within fixed and modern lifecycle policies to ensure customers receive the latest features and security updates.
• Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac to ensure seamless integration.

### Migration and Upgrades

• Lead migration projects from on-premises to cloud-based solutions to help customers transition to more agile and scalable environments.
• Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps to ensure they receive the latest features and security updates.
• Facilitate changes from MSI-based to C2R-based installations to improve deployment efficiency and reduce downtime.

Qualifications

To succeed in this role, you'll need:

• Minimum of 10+ years of total experience in IT, with a strong focus on customer-facing roles.
• 5+ years of experience with Office 2016/M365 Apps, including proficiency in M365 Apps Admin Center capabilities.
• Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook) to ensure seamless integration.
• Basic knowledge of local and cloud group policies to ensure secure and efficient deployment.
• Experience with environment-specific scenarios involving third-party applications and add-ins to ensure seamless integration.

Preferred Skills

While not required, the following skills will be highly valued:

• Strong problem-solving and analytical skills to troubleshoot complex issues and deliver rapid, hands-on support.
• Excellent communication and customer service abilities to ensure exceptional customer experiences.
• Ability to work independently and within a team environment to deliver results-driven solutions.

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive base salary range of $92,000- $110,000, plus incentives that align with individual and company performance.
• Comprehensive benefits package, including medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
• Opportunities for career growth and professional development, including training and mentorship programs.
• Collaborative and dynamic work environment that encourages innovation and creativity.

Language Requirements

English (Required), Portuguese, Spanish (Required)

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Equal Opportunity Employer

blithequark is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

How to Apply

If you're a motivated and experienced IT professional looking to make a real impact in the lives of our customers, we invite you to apply for this exciting opportunity. Please submit your application by [Deadline: 8/25/2025]. Apply for this job