Account Manager - Ecommerce Marketing

DYODE is an industry-recognized eCommerce agency focused on web development, UX/UI design, strategic consulting, digital marketing, and merchandising for merchants on platforms like Shopify Plus and BigCommerce. Founded by two former heads of eCommerce and staffed with over 30 industry veterans, we are motivated, ambitious, and continually growing to join forces with some of the biggest brands out there, like John Legend, Jessica Simpson, Bandai Namco Entertainment, AG Jeans, Wyze, and Invisalign; just to name a few! WHAT YOU’LL DO…

• Serve as the main point of contact for assigned clients, managing day-to-day communications and building strong client relationships.
• Attend all client meetings and lead logistics—including scheduling, setting agendas, and taking comprehensive notes.
• Disperse meeting notes, updates, and action items to internal stakeholders (media buyers, designers, email strategists, etc.).
• Coordinate with internal teams to gather responses and updates for client questions and requests.
• Proactively manage timelines, expectations, and deliverables to keep projects on track.
• Create and deliver client-facing slide decks and presentations for both paid advertising and retention (email/SMS) reporting.
• Receive and communicate upcoming marketing campaigns, product launches, and key initiatives from the client to internal teams.
• Anticipate client needs, answer questions in real-time during meetings, and ensure ongoing client satisfaction.
• Document action items, deadlines, and responsibilities after each meeting and follow up as needed.
• Gather campaign details from the client and translate them into clear, actionable creative briefs for internal teams, including required copy, visual assets, design direction, and brand guidelines.
• Collect all needed assets from the client (images, videos, copy, offers, and landing pages) and organize them for internal use throughout the creative and media production process.
• Set up shell ads in Meta Ads Manager by uploading client-provided assets, inputting copy, and ensuring correct audiences, tracking, and structure before handing off to the media team for launch.

WHAT WE’RE LOOKING FOR...

• 2+ years of experience in account management or client services, ideally in a marketing or advertising agency setting.
• Clear and professional communicator for both written and verbal styles
• Highly organized with the ability to manage multiple clients, meetings, and tasks without dropping the ball.
• Comfortable using Monday.com for project management
• Experience preparing and delivering performance reports and client presentations.
• Familiarity with ecommerce, digital advertising (Google/Meta), and retention marketing (email/SMS).
• Strong interpersonal skills; you know how to build trust and rapport with clients and internal teams alike
• Calm under pressure and confident leading calls, even when priorities shift quickly.
• Eligibility for Meta Business Manager access, including an active Facebook personal profile with a minimum two-year history and no previous account suspensions.

WHAT YOU’LL NEED… We want you to succeed in this position and will help coach you in refining your skills. The ideal candidate would possess:

• Strong conceptual thinking. We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with. A deep level of care about the quality of your work and how it reflects on your character is the DYODE way.
• Honesty, Integrity & Fairness. Respect for individual ability, creativity and diversity.
• A natural inclination to be proactive and take the lead in solving problems as you find them. A hunger for personal and professional growth.
• Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork.
• Having a sense of humor and being witty isn’t a bad thing, either! Having enjoyment of work and life balance is key here at DYODE!
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