Experienced Customer Service Representative – Airport Location at blithequark
Are you passionate about delivering exceptional customer experiences and working in a fast-paced environment? Do you have a knack for providing top-notch service and a strong desire to grow your career in a dynamic company? Look no further than blithequark, the largest and fastest-growing privately owned automotive rental and leasing company in North America! As a Customer Service Representative at blithequark, you will play a vital role in ensuring that our customers receive the highest level of service and support. You will be the face of our company, interacting with customers face-to-face and over the phone to provide administrative support, service customers, and act as a rental backup in a large home city branch or airport location.
About blithequark
blithequark is a leader in the mobility industry, operating the Enterprise Rent-A-Car and National Car Rental brands. We have been consistently named one of the top places to work, and we're committed to our shared vision of being the world's best and most trusted mobility company. Our company culture values innovation, teamwork, and customer satisfaction, and we're looking for talented individuals who share these values to join our team.
Job Summary
We are seeking an experienced Customer Service Representative to join our team at the Eagle County Regional Airport location. As a Customer Service Representative, you will be responsible for providing a high level of customer service, assisting internal and external customers, and supporting the branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup.
Key Responsibilities
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins, and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features, and other services
- May sell optional protection products, upgrades, fuel options, and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Available Schedule
* Monday: 12:30PM - 9:00PM
- Tuesday: 12:30PM - 9:00PM
- Wednesday: 12:30PM - 9:00PM
- Thursday: 12:30PM - 9:00PM
- Friday: 12:30PM - 9:00PM
- Saturday: OFF
- Sunday: OFF
Benefits and Perks
* Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Bonus incentives
- Opportunities for career growth and advancement
Requirements
* Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights preferred
Why Join blithequark?
* Be part of a dynamic and growing company that values innovation, teamwork, and customer satisfaction
- Enjoy a competitive salary and benefits package
- Have opportunities for career growth and advancement
- Work in a fast-paced and exciting environment
- Make a difference in the lives of our customers and contribute to the success of our company
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.
Equal Opportunity Employer/Disability/Veterans
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply Now! Apply for this job