Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)
Are you passionate about making a positive impact on people's lives? Do you have a knack for understanding complex financial concepts and communicating them in a clear, empathetic manner? If so, we invite you to join blithequark's Borrower Success Team as a Customer Success Associate. In this role, you'll play a vital part in helping student loan borrowers navigate the complexities of federal loan programs and achieve financial stability.
About blithequark
blithequark is a Certified B Corporation that's revolutionizing the student loan industry with its innovative, algorithm-based recommendations. Our mission is to empower 45 million Americans burdened by student debt to save money and improve their financial health. With a founding team that combines policy expertise, innovative technology, and a passion for social impact, we're tackling one of the greatest challenges of our generation. As a Certified B Corporation, we're committed to using business as a force for good. Our values of empathy, diversity, growth, determination, humility, and fun guide everything we do, from our product development to our company culture. We're proud to be backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures.
Your Role
As a Customer Success Associate on our Borrower Success Team, you'll work directly with student loan borrowers to help them navigate blithequark's tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users.
Key Responsibilities
* Understand blithequark's product offerings and how they address borrowers' needs
- Engage with borrowers via email and live chat, providing empathetic and clear support
- Review and submit applications for federal loan programs, ensuring accuracy and efficiency
- Proactively suggest and implement ideas and automations that can help scale the team
- Bring user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Recommended Experience
We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Essential Qualities
During the interview process, we'll be evaluating these key qualities in your experience and potential:
- Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Work Environment and Culture
As a remote contractor, you'll have the flexibility to work from anywhere, while still being part of a dynamic and inclusive team. Our company culture values empathy, diversity, growth, determination, humility, and fun, and we're committed to creating a workplace that's supportive and empowering.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our teammates grow and develop their skills. As a Customer Success Associate, you'll have access to training and development opportunities, including:
- Ongoing training and support to help you master blithequark's product and tools
- Opportunities to collaborate with cross-functional teams, including product, design, and engineering
- A dynamic and inclusive company culture that values growth, learning, and innovation
Compensation, Perks, and Benefits
As a contractor, you'll receive a competitive hourly rate, with opportunities for extension or permanent hiring in NYC based on performance and company needs. We also offer a range of benefits, including:
- Flexible work arrangements, including remote work options
- Access to ongoing training and development opportunities
- A dynamic and inclusive company culture that values growth, learning, and innovation
How to Apply
If you're passionate about making a positive impact on people's lives and have the skills and qualities we're looking for, we invite you to apply for this exciting opportunity. Join us at blithequark and help us tackle one of the greatest challenges of our generation. Apply Now Apply for this job