Experienced Customer Service Representative – Automotive Dealer Support – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for problem-solving and a knack for providing exceptional support? Do you want to start a fulfilling career in a dynamic and supportive environment? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team as a Remote Customer Service Agent – Auto Dealer Support.

About blithequark

blithequark is a leading provider of innovative solutions to the automotive industry. Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and making the impossible possible. We are committed to creating a culture of inclusivity, respect, and care, where our team members feel valued, supported, and empowered to grow.

The Role

As a Remote Customer Service Agent – Auto Dealer Support, you will be the primary point of contact for automotive dealerships seeking assistance with orders. You will provide exceptional support, using your computer skills to research requests, track vehicle shipments, and assist with car warranties. Your primary responsibilities will include:

• Providing fantastic service over the phone, using your computer skills to research requests related to profile assistance, track vehicle shipments, and assist with car warranties
• Escalating critical orders and offering timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed)
• Maintaining a positive and upbeat attitude, even in challenging situations
• Collaborating with internal teams to resolve customer issues and provide exceptional support

Skills for Success

To succeed in this role, you will need:

• Excellent computer, typing, and phone skills
• Ability to speak and type proficiently at the same time
• Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues
• Solid work ethic, with the ability to meet deadlines and prioritize tasks
• Excellent organizational and interpersonal skills, with a strong attention to detail
• Ability to work independently, with minimal supervision, and as part of a remote team

Eligibility Requirements

To be considered for this role, you must:

• Have a high school diploma or equivalent
• Have at least two years of customer service experience, preferably in a call center, retail, restaurant, fast food, hotel, or any role where you interacted with customers
• Be available to work during the hours outlined below, with a reliable schedule and minimal absences
• Be a Michigan resident, with high-speed internet access at home and a secluded and distraction-free work environment

Schedule

The schedule for this role will be as follows:

• Training (requires 100% attendance): First five weeks – instructor-led, 8 hours/day, Monday-Friday, 8 a.m.-5:30 p.m. Eastern time
• Next four weeks – hands-on calls: Scheduled during hours of operation, Monday-Friday, 8 a.m.-8 p.m. Eastern time
• Work schedule: Able to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday-Friday, with no weekends

Nice to Have

While not required, the following qualifications are nice to have:

• Degree in a relevant or related field
• Experience in the automotive industry

Remote Work Requirements

To work remotely, you will need:

• High-speed internet access at home, connected via Ethernet or landline
• A secluded and distraction-free work environment
• A reliable computer and phone, with necessary software and equipment

The Remote Experience

At blithequark, we understand the importance of work-life balance and flexibility. Our remote work environment allows you to work from the comfort of your own home, with minimal distractions and interruptions. We provide the necessary tools and support to ensure your success, and we encourage you to take breaks and prioritize your well-being.

Why blithequark?

At blithequark, we offer a comprehensive compensation package that includes:

• Competitive pay
• Health benefits, including medical, prescription, dental, and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance
• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

About blithequark

At blithequark, we are committed to creating a culture of inclusivity, respect, and care. We are an Equal Opportunity Employer and promote an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

If you are a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to register as a candidate and submit your application.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable Accommodations

We provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

E-Verify

blithequark utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: [insert link] and your right to work: [insert link].

CCPA Notice

Click here to view blithequark's CCPA Notice for applicants in California: [insert link].

Privacy Policy

Click here to view blithequark's privacy policy: [insert link]. Apply for this job