Experienced Customer Service Representative – Private Student Loan Servicing – 100% Remote Work Opportunity

Are you a customer service professional looking for a challenging and rewarding role that offers the flexibility of working from home? Do you have a passion for delivering exceptional customer experiences and making a positive impact on people's lives? If so, we invite you to join blithequark's team of dedicated customer service representatives. At blithequark, we pride ourselves on being an employee-driven organization that values honest open communication and feedback. Our management team consists of individuals who have been promoted within, and we offer a range of benefits and opportunities for growth and development. As a customer service representative, you will play a critical role in assisting borrowers with their private student loans, providing exceptional customer service, and ensuring compliance with regulations and company policies.

Why Join Our Team?

As a customer service representative at blithequark, you can expect:

• A competitive benefits package, including medical, dental, vision, and life insurance
• Advancement opportunities to help you grow and develop in your career
• Diverse experience working on blithequark's various lines of business
• The flexibility to work from home (WFH) and enjoy a better work-life balance
• Company-provided equipment to support your success

Job Summary:

We are seeking an experienced customer service representative to join our team of dedicated professionals. As a customer service representative, you will be responsible for assisting borrowers with their private student loans, providing exceptional customer service, and ensuring compliance with regulations and company policies. This is a 100% remote position, and candidates must have access to a reliable internet connection.

Essential Duties and Responsibilities:

* Serve as the primary point of contact for borrowers regarding their private student loans

• Professionally handle a high volume of incoming calls/make outbound calls
• Welcome borrowers to blithequark's servicing platform and provide an overview of loan terms, status, and repayment plans; verify repayment terms and enroll borrowers in AutoPay
• Provide walk-throughs of blithequark's servicing website and enroll borrowers if applicable
• Update borrower demographic information
• Counsel borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues
• Resolve customer issues via one-call resolution guidelines and/or escalated processes
• Maintain accurate records of borrower interactions and account status in company systems
• Collaborate with internal teams to address borrower concerns and ensure timely resolution
• Comprehend training material on a variety of topics and share new concepts and content
• Adhere to all federal and state laws governing the industry
• Adhere to the client Statement of Work standards and company guidelines and policies
• Attain all Key Performance Indicators (KPIs) and monthly performance goals

Additional Duties and Responsibilities:

* Perform other duties as required

Essential Qualifications:

* Organization and planning: ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects

• Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
• Innovation and creativity; ability to generate and translate ideas and adapt to change
• Teamwork; effectively participate and contribute as a member of a work group
• Communication: ability to clearly organize and effectively convey information
• Strong active listening skills
• Reliability: ability to meet all attendance standards
• Flexibility: schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Ability to navigate between multiple windows or within web-based applications
• Ability to pass a background check
• Ability to work independently in a fast-paced environment; troubleshoot software and equipment issues with minimal assistance from management and the IT department
• A dedicated area to work from in your home with Internet speed requirements of 50 Mb/s for download speeds and 10 Mb/s for upload speeds
• Ability to set up required equipment in your home

Education and Experience:

* High School diploma or GED equivalent required

• Associate's degree preferred
• Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing
• Working knowledge of Microsoft applications, including MS Word, Excel, PowerPoint, and Outlook

Benefits:

* Dental insurance

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Work from home

Shift:

* Three days, two evenings, Saturday mornings

Location:

* Remote (must be located in one of the following states: FL, IL, IN, MO, SC, VA)

Pay:

* $17.00 per hour

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our commitment to excellence. Apply for this job