Experienced Customer Service Representative – Member Solutions Advocate at blithequark
Are you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and service-focused individual to join our Member Solutions Center as a Member Solutions Advocate.
About blithequark
At blithequark, we're committed to providing unparalleled member service, and we know that our success relies on our dedicated employees and their commitment to our members. With a strong presence in the community and a wide range of products and services, the potential for career growth is unlimited. Our Member Solutions Advocates play a vital role in ensuring that our members receive the highest level of service, and we're looking for someone who shares our passion for delivering exceptional experiences.
A Day in the Life of a Member Solutions Advocate
As a Member Solutions Advocate, you'll work out of our Rockland headquarters, assisting our members via telephone with a variety of needs. From helping members make loan payments and inquire about balances to opening new accounts and assisting with our website, online banking, and bill pay features, every day will be different. You'll need to be flexible and able to pivot smoothly from one transaction to another, all while maintaining a high level of accuracy and attention to detail. At blithequark, we pride ourselves on setting our employees up for success with on-the-job training and an introductory period for plenty of feedback and coaching. You'll have the opportunity to learn and grow with our team, and we're committed to helping you reach your full potential.
Skills & Requirements
To be successful as a Member Solutions Advocate, you'll need:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills, with the ability to communicate effectively and clearly with members and staff at all levels within the organization
- Knowledge of Credit Union products and services (a plus, but not required)
- Microsoft Word and Excel experience (a plus, but not required)
- Accuracy and attention to detail, with the ability to navigate our mobile app and website
- A strong customer service focus, with a passion for delivering exceptional experiences
Work Schedule and Benefits
As a Member Solutions Advocate, you'll work a 40-hour full-time schedule that includes extended hours on Thursday and Friday, and a short schedule every other Saturday. This means every other week, you'll have a weekday off, allowing you to maintain a healthy work-life balance. You'll also have the potential to work remotely as a hybrid employee, with the opportunity to transition to a fully remote schedule once you've completed your introductory period and training. We offer a comprehensive benefits package, including:
- Blue Cross Blue Shield medical benefits
- Dental insurance
- 401k with company match and profit sharing potential
- Flexible health and dependent care savings plans
- Life, AD&D, and LTD insurance
- Generous Paid Time Off (PTO) to help you relax and recharge with family and friends
- A generous and flexible tuition reimbursement program to support your career and personal growth
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. As a Member Solutions Advocate, you'll have access to:
- On-the-job training and coaching to help you succeed in your role
- Opportunities for career advancement and professional growth
- A comprehensive benefits package to support your well-being and financial security
- A collaborative and supportive work environment that encourages learning and development
Work Environment and Company Culture
Our Member Solutions Center is a fast-paced and dynamic environment where no two days are ever the same. We're a team of dedicated professionals who are passionate about delivering exceptional customer service, and we're looking for someone who shares our commitment to excellence. Our company culture is built on the values of:
- Service: We're committed to delivering exceptional experiences for our members and each other.
- Integrity: We operate with honesty, transparency, and accountability in everything we do.
- Respect: We value and respect each other's differences and perspectives.
- Teamwork: We work together to achieve our goals and support each other in our roles.
Compensation, Perks, and Benefits
As a Member Solutions Advocate, you'll be rewarded with a competitive salary and a comprehensive benefits package that includes:
- A competitive salary and bonus structure
- Comprehensive health and wellness benefits
- Generous Paid Time Off (PTO) and holidays
- A 401k plan with company match and profit sharing potential
- Flexible health and dependent care savings plans
- Life, AD&D, and LTD insurance
- A generous and flexible tuition reimbursement program
- Opportunities for career advancement and professional growth
How to Apply
If you're a motivated and service-focused individual who is passionate about delivering exceptional customer service, we want to hear from you! To apply, please visit our website at [insert link] and upload your resume and cover letter. Our Human Resources team will review your application to determine your qualifications for the position. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer. We're committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. We're proud to be an employer of choice for individuals with disabilities and are committed to providing reasonable accommodations to support our employees' needs.
Apply Now!
Don't miss out on this opportunity to join our team and make a difference in the lives of our members! Apply now by visiting our website at [insert link]. We can't wait to hear from you! Apply for this job