Experienced Chat Support Specialist – Delivering Exceptional Customer Experiences in a Dynamic Virtual Environment

At blithequark, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a leading provider of innovative products and services, we're committed to putting our customers first and empowering our team members to make a real difference. We're seeking an experienced Chat Support Specialist to join our remote team and help us continue to push the boundaries of customer service excellence.

Why You'll Love Working at blithequark

At blithequark, we're not just another company – we're a community of passionate individuals who are dedicated to making a positive impact. Our legendary culture is built on four core values: Big Hearted, Unconventional, Tenacious, and Better Together. We believe in empowering our team members to take ownership of their development, fostering growth, and providing a safe, respectful, and inclusive work environment.

What You'll Do

As a Chat Support Specialist, you'll be the face of blithequark's customer service, providing top-notch support to our customers through live chats on our LiveEngage platform. Your key responsibilities will include:

• Answering 2-3 incoming chats using LiveEngage, providing timely and accurate responses to customer inquiries
• Consulting customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell and cross-sell
• Proactively communicating and engaging with your manager and team members to ensure success in a virtual work environment
• Providing exceptional customer service in a fast-paced, dynamic environment, resolving problems in a way that creates a positive customer experience
• Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
• Living our company values and embodying the spirit of Big Hearted, Unconventional, Tenacious, and Better Together

What You'll Need

To succeed in this role, you'll need:

• A high school diploma or equivalent experience
• 2-3 years minimum customer service experience, with a proven track record of delivering exceptional customer experiences
• Great typing skills (at least 40 words per minute) and technical proficiency, with the ability to navigate our LiveEngage platform with ease
• A reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• A positive, driven, and solution-oriented mentality, with the ability to show up to work on time and work your scheduled shift
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues

Perks and Benefits

As a Chat Support Specialist at blithequark, you'll enjoy a range of perks and benefits, including:

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses
• A competitive starting base pay of $15.00 per hour, with bonus potential of up to $6/hr
• Monthly performance bonuses for those who qualify
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment

Approved Remote Working Locations

We're committed to providing flexibility and work-life balance, which is why we're open to remote working arrangements in the following locations:

• Arizona
• Florida
• Idaho
• Nevada
• North Carolina
• Texas
• Utah
• Virginia

Equal Opportunity Employer

At blithequark, we're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's changing the face of vision care, apply today! Visit our website to learn more about this exciting opportunity and submit your application. Apply Job! Apply for this job