Experienced Client Customer Service Support Representative – Remote Opportunity with blithequark's Revenue Cycle Management Division
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, innovative environment where learning and engagement are valued? If so, we invite you to join blithequark's Revenue Cycle Management Division as a Client Customer Service Support Representative! At blithequark, we're committed to improving health and improving lives. Our Revenue Cycle Management Division is a leading provider of innovative solutions that empower healthcare providers to focus on what matters most – delivering exceptional patient care. As a Client Customer Service Support Representative, you'll play a vital role in ensuring that our clients receive world-class support and service, helping them navigate the complexities of healthcare billing and revenue management.
About the Role:
As a Client Customer Service Support Representative, you'll join our Contact Center team, working closely with physician offices, hospital laboratories, patients, and internal customers to address their needs accurately and efficiently. Your primary responsibilities will include:
- Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
- Continuously evaluating current policies and SOPs, providing recommendations for process improvements
- Handling sensitive information in a confidential manner
- Reading and understanding Explanation of Benefits (EOBs) or correspondence
- Documenting all activity made to a claim
- Communicating via telephone with physicians, insurance companies, and patients
- Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information
Requirements:
* High School Diploma or equivalent
- REMOTE WORK: Dedicated work-from-home space
- Ability to manage time and tasks independently while maintaining productivity
- Previous medical and/or call center experience a plus
- Technical Requirements:
+ Internet download speed of at least 50 megabytes per second + No satellite internet + Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port)
Why Join blithequark?
* Work from home opportunity!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Compensation and Benefits:
* Pay Range: $15.25 - $21.00
- Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST
- Benefits: Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
What We Offer:
At blithequark, we're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to succeed. We're proud to be an Equal Opportunity Employer, and we welcome applications from individuals of all backgrounds.
How to Apply:
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please click the link below to register your interest and submit your application. Apply Job!
Equal Employment Opportunity:
blithequark is an Equal Opportunity Employer and does not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
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