Experienced Full Stack Customer Service Representative – Remote Work Opportunity with Blithequark

Are you ready to embark on a journey that will take you to new heights, challenge your skills, and provide you with a sense of fulfillment and purpose? Look no further than Blithequark, a leading organization in the industry, where we're passionate about delivering exceptional customer experiences and creating a workplace that values diversity, equity, and inclusion. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering outstanding service and making a positive impact. We're committed to fostering a culture that encourages growth, innovation, and collaboration, and we're looking for talented individuals like you to join our team.

Job Summary:

We're seeking an experienced Full Stack Customer Service Representative to join our team at Blithequark. As a key member of our Payments and Digital Operations group, you'll be responsible for providing exceptional customer service, handling daily tasks related to check processing, item processing, direct payments, and asset transfers. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Complete data entry and adjusting capabilities to ensure accurate and timely processing of customer transactions

• Coordinate return items with customers, external merchants, the Central Bank, and other institutions
• Assist other departments with fraud investigation, part requests, and related accounting general ledger adjusting
• Work part cases/exercises assigned
• Follow and maintain procedures and guidelines to ensure strict compliance with NACHA rules and regulations and Government Banking regulations
• Process advance payments, multi-record and part stores, credit card payments, and other checks, such as IRA, bankruptcy, and result checks
• Audit, analyze, and support Remote Store, Mobile, ATM, and other imaged enabled items
• Log, research, and make necessary GL, account changes, and returns
• Process Stop Pays and Check Grouping
• Complete daily adjusting and branch closing
• Acquire data from customers for the convenient and precise handling of domestic and international asset transfer requests
• Research and check incoming and active funds transfer data
• Communicate with vendors to handle funds transfers
• Understand and be aware of active and incoming funds transfer regulations
• Store check returns, research part returned checks, draft changes, process part checks, confirm customers for friendly funds transfers, and Central bank confirming and delivering funds transfers
• Complete daily handling of work processes connected with late returns, source of receipts, foreign collections, and legal charges

What You'll Need for Success:

* Bachelor's degree in a related field

• Previous customer service or banking experience
• Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work extended hours on a side-by-side basis with business needs
• Ability to practice superb customer service skills
• Ability to act in a fast-paced environment, handle multiple tasks, and function as a necessary part of a team
• Ability to perform numerical computations and analyze data
• Ability to successfully focus on work and comply with time constraints under high volume pressure
• Ability to broadly educate and perform any job assigned within the department
• Ability to connect professionally with all colleagues and customers
• Ability to work autonomously and with minimal supervision
• Ability to self-spur major areas of strength for with abilities and limit with respect to tender loving care
• Ability to focus on work and fulfill time constraints successfully
• Ability to maintain good performance and participation

What We Offer:

At Blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Virtual doctor visits and flexible spending accounts
• 401(k) program with company match
• Employee assistance program
• Pet insurance and discounts on hotels, cars, travel, and more
• Opportunities for professional growth and development
• A dynamic and inclusive work environment that values diversity, equity, and inclusion

Why Join Blithequark?

At Blithequark, we're passionate about delivering exceptional customer experiences and creating a workplace that values diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Join our team at Blithequark and be part of a dynamic and inclusive work environment that values diversity, equity, and inclusion. Apply Job! Apply for this job