Experienced Full Stack Cloud Support Engineer – Azure Customer Experience Engineering

Are you a cloud computing enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Azure Customer Experience Engineering team as a Senior Customer Experience Engineer. At blithequark, we're committed to empowering our customers to achieve more through innovative technology solutions. Our Azure Customer Experience Engineering team is dedicated to providing world-class support to our customers, ensuring their success with our cloud-based products and services. As a Senior Customer Experience Engineer, you'll play a critical role in delivering exceptional customer experiences, resolving complex technical issues, and driving customer satisfaction.

About blithequark

blithequark is a leading technology company that's passionate about innovation and customer satisfaction. Our mission is to empower everyone and every organization around the world to achieve more through cutting-edge technology solutions. We're committed to creating a culture of inclusion, respect, and accountability, where everyone can succeed and grow.

Job Summary

As a Senior Customer Experience Engineer, you'll be responsible for providing technical support to our customers, resolving complex technical issues, and driving customer satisfaction. You'll work collaboratively with our functional teams, including Customer Success Managers, Cloud Solution Architects, and Support Escalation Engineers, to ensure seamless customer experiences. Your expertise in cloud computing, technical support, and customer experience will be invaluable in helping us achieve our mission.

Responsibilities

* Provide technical support to customers, resolving complex technical issues and driving customer satisfaction

• Collaborate with functional teams to ensure seamless customer experiences
• Work with customers and partners to understand issues, notify them of active events, and communicate progress and next steps
• Facilitate or investigate and resolve issues using diagnostics
• Collect customer and partner feedback to learn more about product usage and identify features, knowledge gaps, and key performance indicators (KPIs)
• Improve products by implementing new features/tools with minimal guidance
• Help customers and partners stay up-to-date on best practices by sharing content through various forums
• Identify and implement potential development opportunities in products and business processes
• Perform health checks to ensure that the customer's environment is correctly configured and configured for deployment
• Provide administrative support to customers, guiding them on configuring and troubleshooting Microsoft platforms
• Serve as a point of connection and resolve customer issues by escalating specific customer issues to the appropriate team
• Communicate progress and manage stakeholders on progress

Eligibility

To be considered for this role, you must meet the following eligibility requirements:

• Bachelor's degree in Engineering, Computer Science, or a related field and at least 4 years of experience in the software industry or equivalent knowledge
• Candidates must be able to comply with blithequark, customer, and/or government security regulations
• These requirements include but are not limited to, security checks such as:

+ Microsoft Cloud Background Check: This position requires passing a Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

• Additional traits/qualifications:

+ Bachelor's degree in Engineering, Computer Science, or a related field and 8+ years of experience in software engineering + OR Master's degree in Engineering or related field and at least 3 years of experience in technology-related software or equivalent knowledge + Over 2 years of customer service experience + Excellent communication skills: ability to empathize with customers and convey their trust, ability to explain technical issues to a broad audience + Ability to prioritize and advocate for customer needs through the appropriate channels, take ownership, and work to resolve problems + Some understanding of cloud computing technologies, possibly demonstrating excellence in one or more of the following areas: - Core IaaS: Compute, Storage, Networking, Availability - Data and Big Data Platform: SQL Server, Azure SQL DB, Hdinsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory/Data Brick - Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Services, IoT Suite, Mobile Apps, etc. - Certificates and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. Cosmos DB, Azure Kubernetes Service - Experience using one or more automation languages (Powershell, Python, C#, Open Source)

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks and projects
• Strong technical skills in cloud computing, technical support, and customer experience
• Ability to learn and adapt quickly to new technologies and processes
• Strong customer service skills, with a focus on delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Senior Customer Experience Engineer, you'll have opportunities to:

• Develop your technical skills and expertise in cloud computing, technical support, and customer experience
• Collaborate with cross-functional teams to drive customer satisfaction and success
• Participate in training and development programs to improve your skills and knowledge
• Take on new challenges and responsibilities to drive growth and development

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace that values respect, integrity, and accountability. We offer a range of benefits and perks, including:

• Flexible work hours and remote work options
• Comprehensive health insurance, including medical, dental, and vision coverage
• Mental health support and resources
• 401(k) plan with company match
• Bonus and bonus opportunities
• Paid time off and holidays
• Sick leave and parental leave
• Employee assistance program (EAP) with confidential counseling and support services
• Diversity and inclusion initiatives and employee networks
• Access to training and development resources to improve your skills and career development
• Tuition reimbursement and continuing education programs
• Employee discounts on Microsoft products and services
• Charitable opportunities and community service programs

How to Apply

If you're a motivated and experienced cloud computing professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job