Experienced Associate Customer Success Manager – School Fundraising and Spiritwear Order Management
Join blithequark, a vibrant and mission-driven organization, as we empower schools across the nation through innovative and engaging fundraising services.
Are you a detail-oriented, client-focused, and enthusiastic individual looking to kick-start your career in customer success? Do you have a passion for hands-on learning and a strong growth mindset? As an Associate Customer Success Manager (CSM) on our Gear team at blithequark, you'll play a vital entry-level role supporting school clients and learning the ropes of spiritwear order management. This position is designed as a training track to prepare you for a fully independent CSM role, where you'll have the opportunity to make a meaningful impact on our mission to raise $1 billion for schools by 2027.
About blithequark
At blithequark, we believe that positivity and purpose are essential to creating a workplace where everyone can thrive. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we cultivate leaders who change the world. Our team is passionate about empowering schools across the nation through innovative and engaging fundraising services. We serve elementary, middle, and high schools nationwide, offering a range of services from Fun Runs to a comprehensive school fundraising platform, from custom gear to product sales. With a strong commitment to our mission, we've proudly helped over 7,500 schools profit more than $600 million in much-needed funds.
Your Role as an Associate Customer Success Manager
As an Associate CSM on our Gear team, you'll assist experienced CSMs with key administrative tasks, order tracking, and internal coordination—all while building meaningful relationships and developing the skills to own client campaigns. Your responsibilities will include:
* Participating in a structured training program to prepare for the CSM role
* Shadowing and learning from experienced CSMs in client communication, order management, and sales strategy
* Managing administrative aspects of spiritwear orders: quotes, mockups, invoices, and timelines
* Communicating with internal teams (design, product, operations) to ensure order accuracy and progress
* Supporting client accounts during team absences and beginning to take ownership of simpler campaigns
* Maintaining accurate records and supporting reporting on orders, client activity, and team performance
* Collaborating cross-functionally with sales, product, and creative teams to strengthen processes
* Contributing to the efficiency and scalability of the Gear team by reducing turnaround time and boosting team capacity
What We're Looking For
To succeed in this role, you'll need to bring the following skills and qualities:
* Bachelor's degree (or pursuing one) or equivalent work experience
* Clear, confident communication skills—both written and verbal
* Detail-oriented mindset with strong organizational skills
* Ability to take initiative and follow through reliably
* Adaptability and openness to feedback in a fast-paced environment
* Enthusiasm for learning and a desire to grow within the customer success field
Our Work Environment
At blithequark, we offer a dynamic and supportive work environment that includes:
* Technology: A MacBook for your time at blithequark & a monthly phone allowance
* Benefits: Medical, Dental, and Vision insurance, plus 401k matching
* Paid Time Off: 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave
* Pay: $35,000-$40,000 base pay + commission
Why Join blithequark?
At blithequark, we're passionate about empowering schools and making a positive impact on the world. We're a fun and exciting place to work, where every day brings new opportunities to make a difference. Our team is dedicated to fostering a culture where everyone can thrive, and we're committed to providing opportunities for growth and development. If you're looking for a challenging and rewarding role that aligns with your values and passions, we encourage you to apply.
Ready to Join the Team?
If you're excited about the opportunity to join our team as an Associate Customer Success Manager, we encourage you to apply. Please visit our website at blithequark.com to learn more about our company culture and values. We can't wait to hear from you!
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How to Apply
To apply for this role, please visit our website at blithequark.com and submit your application.
We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.
DisclaimerHow to Apply
To apply for this role, please visit our website at blithequark.com and submit your application.
We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.
Disclaimer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.
``` Apply for this job