Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Join the Blithequark Team
Are you ready to embark on a rewarding career journey with a dynamic and forward-thinking company? Look no further than Blithequark, a global leader in the customer experience (CX) industry. With a rich history of innovation and a passion for delivering exceptional experiences, Blithequark is the perfect place to grow your skills, advance your career, and make a meaningful impact.
About Blithequark
Blithequark is a global powerhouse in the CX industry, with 170,000 associates across the globe and a presence in 45 countries. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees are the driving force behind our success, and we're committed to creating a workplace culture that's inclusive, supportive, and empowering.
Why Join Blithequark?
At Blithequark, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our company culture is built on the principles of empathy, innovation, and collaboration, and we're passionate about delivering exceptional customer experiences that exceed expectations.
Job Summary
We're seeking an experienced Seasonal Chat & Phone Tech Support/Customer Service Agent to join our team of dedicated professionals. As a key member of our customer support team, you'll be responsible for providing basic technical support via phone or chat, delivering an exceptional support experience, and interacting and communicating effectively with a variety of customers. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional experiences, we want to hear from you!
Responsibilities
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, your key responsibilities will include:
- Providing basic technical support via phone or chat
- Interacting and communicating effectively with a variety of customers
- Delivering an exceptional support experience
- Working with a variety of customers to resolve technical issues and answer questions
- Collaborating with colleagues to achieve team goals and objectives
- Participating in ongoing training and development to improve skills and knowledge
Work Environment and Benefits
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll enjoy a range of benefits and perks, including:
- Working from home with a flexible schedule
- Computer equipment provided
- Full-Time Schedule with the opportunity to become permanent
- $14/hour and incentive opportunities
- Hands-on, 100% paid training
- Internal Mobility (84% of our managers are promoted within)
- Employee discounts
- Referral bonuses
- EverBetter wellness program
Qualifications
To be successful in this role, you'll need:
- A High School Diploma or GED Equivalent
- 18 years of age
- Flexible to the needs of the business
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Equipment and Internet Requirements
To perform this role, you'll need:
- A hardwired internet connection (no satellite or wireless)
- Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
- A working phone line (home phone or mobile)
- A noise/distraction-free home office environment
- A desk and an ergonomic chair
Location Requirements
To be eligible for this role, you must reside in one of the following states:
- Alabama
- Arkansas
- Florida
- Georgia
- Iowa
- Idaho
- Indiana
- Kansas
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Missouri
- Mississippi
- North Carolina
- North Dakota
- Nebraska
- New Mexico
- Nevada
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Wisconsin
- West Virginia
- Wyoming
About Our Commitment to Diversity and Inclusion
Blithequark is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. We're an equal opportunity employer and welcome applications from diverse candidates.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join the Blithequark team and take the first step towards a rewarding career journey. Apply Job! Apply for this job