Experienced Manager, Guest Communications – Strategic Planning and Execution for Disney Cruise Line's Remote Guest Experience

About Disney Cruise Line

Disney Cruise Line is a leader in the cruise industry, providing a unique setting where families can reconnect, adults can recharge, and children can experience all Disney has to offer. Since its launch in 1998, the company has established itself as a pioneer in family cruising, with a fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and Disney Wish – and eight more ships on the way by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

The Manager, Guest Communications provides essential Guest communications, along with guidance and support to the senior leaders at Disney Cruise Line. This role is an excellent opportunity to showcase strong management and strategic planning skills, outstanding writing abilities, and professional versatility in delivering wide-ranging communications for sophisticated business needs.

Key Responsibilities

• Collaborate with multi-functional teams of office & technical Cast Members who respond to Guest inquiries received via channels like email, telephone, standard mail, etc.
• Lead development and implementation of strategic Guest-facing communications and plans that drive business priorities.
• Work with a diverse group of stakeholders, including executives and various lines of business.
• Ability to successfully and independently perform in a high volume, constantly changing work environment.
• Develop compensation recommendations related to the management of issues for consideration by executive leadership.
• Demonstrated strong written and verbal communication skills.
• Work with key partners across lines of business to facilitate accurate communications and implementation plans utilizing strong organizational and relationship skills.
• Oversee all phases of Guest facing communications (including approvals) through completion.
• Guide managers on appropriate actions and assist with problem solving as needed.

Requirements

To be successful in this role, you will need to possess the following qualifications:

• At least 7 years of professional working experience in marketing, communications, issues management, or guest services.
• Demonstrated leadership, strategic-thinking, and problem-solving skills.
• Ability to translate complicated concepts into clear, compelling language for Guests.
• Proven ability to develop effective communication content requiring minimal editing.
• A dedication to working in ways that support and encourage diversity and inclusion.
• A highly collaborative approach and the ability to handle constantly evolving priorities.
• Excellent social skills and ability to interact optimally with all levels of the organization.
• Ability to prioritize and work in high-pressure situations.
• Bachelor's degree or equivalent experience.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong written and verbal communication skills.
• Ability to translate complicated concepts into clear, compelling language for Guests.
• Proven ability to develop effective communication content requiring minimal editing.
• Leadership, strategic-thinking, and problem-solving skills.
• Collaborative approach and ability to handle constantly evolving priorities.
• Excellent social skills and ability to interact optimally with all levels of the organization.
• Ability to prioritize and work in high-pressure situations.

Career Growth Opportunities and Learning Benefits

Disney Cruise Line offers a range of career growth opportunities and learning benefits, including:

• Professional development programs to enhance your skills and knowledge.
• Opportunities to work with a diverse group of stakeholders, including executives and various lines of business.
• Chance to contribute to the development and implementation of strategic Guest-facing communications and plans.
• Collaborative work environment that encourages innovation and creativity.
• Competitive compensation and benefits package.

Work Environment and Company Culture

Disney Cruise Line is a dynamic and fast-paced work environment that requires flexibility and adaptability. As a Manager, Guest Communications, you will be working in a 100% remote role, with full control over your work environment. You will be part of a collaborative team that values diversity, inclusion, and innovation.

Compensation, Perks, and Benefits

Disney Cruise Line offers a competitive compensation and benefits package, including:

• Competitive salary.
• Benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for professional development and career growth.
• Collaborative work environment that encourages innovation and creativity.

Join Our Team!

This is a fantastic opportunity to grow your career and contribute to the success of Disney Cruise Line. If you have the skills and passion we're looking for, please submit your application today.