Experienced Loss Prevention Customer Service Associate - Remote Work Opportunity with Competitive Salary and Benefits
About Us
At Marshalls, we're passionate about creating an exciting and inclusive shopping experience for our customers. With over 1,000 stores across the country, we're committed to providing a wide range of brands and products that make the everyday a little more fun. Our team is dedicated to embracing change, encouraging each other, and discovering new ways to make a difference. If you're looking for a career that's full of surprises, we invite you to join our team as a Loss Prevention Customer Service Associate.About the Role
We're seeking an experienced and motivated Loss Prevention Customer Service Associate to join our team in a remote work setting. As a Loss Prevention Customer Service Associate, you'll play a critical role in preventing potential loss and dishonesty, while also providing exceptional customer service and supporting store teams. This is an exciting opportunity to contribute to the growth of your career and make a meaningful impact on our business.Key Responsibilities
- Maintain a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty.
- Review and understand the Store Emergency Response Guide to ensure preparedness in emergency situations.
- Wear a complete Company-approved uniform, including a Body Worn Camera, to maintain a professional appearance and ensure safety.
- Greet customers appropriately, demonstrating courtesy and respect, and establish and maintain a position at the front of the store or in a department.
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
- Observe and report any suspicious behavior or critical incidents to LP or store management, and perform a closing safety sweep of the store with a member of management.
- Adhere to all Company Policy and Procedure, and document required incidents in AIIM Case Management.
- Perform other duties as assigned by management.
Requirements
- Strong verbal and written communication skills, with the ability to take initiative and perform well independently.
- Sound decision-making skills, with the ability to prioritize and organize workload and manage time effectively.
- Able to stand for long periods of time, with a strong work ethic and commitment to customer service.
- 0-2 years of retail or security experience, with a strong understanding of loss prevention principles and practices.
Benefits
As a Loss Prevention Customer Service Associate, you'll enjoy a range of benefits, including:- Competitive salary, with a starting pay range of $15.00 to $18.25 per hour.
- Associate discount, EAP, smoking cessation, bereavement, and 401(k) Associate contributions.
- Child care and cell phone discounts, pet and legal insurance, credit union, and referral bonuses.
- 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, and auto/home insurance discounts.
- Scholarship program and adoption assistance.