Senior Director II, Customer Strategic Insights – Driving Growth and Innovation at blithequark
Are you a seasoned leader with a passion for driving growth and innovation through strategic insights? Do you have a proven track record of leading high-performing teams and developing industry-leading customer relationships? If so, we invite you to join blithequark as a Senior Director II, Customer Strategic Insights.
About blithequark
blithequark is a leading organization in the Foodservice & On-Premise industry, dedicated to delivering exceptional customer experiences and driving business growth through innovative insights and strategic partnerships. Our team of experts is passionate about staying ahead of the curve, leveraging the latest technologies and methodologies to stay ahead of the competition.
Job Summary
As a Senior Director II, Customer Strategic Insights, you will lead a world-class organization that provides agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen that drives growth, while elevating blithequark's Foodservice and On-Premise industry leadership. You will be responsible for defining and stewarding industry, customer/consumer and competitive insights that accelerate revenue and volume growth and enable success for the future.
Key Responsibilities
* Lead a high-performing team to define and steward industry, customer/consumer and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision)
- Provide thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships
- Set strategy, prioritize resources, and deploy talent to ensure development of best-in-class and ground-breaking insights that shape business direction
- Partner across FSOP Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda
- Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks
- Collaborate across the blithequark global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization
- Set strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the blithequark system
- Identify and deploy latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development
Key Focus Areas
* Strategic Thinking and Strategy Development: Define and set the agenda for critical insights and marketplace intelligence needs of the organization; partner in the development of annual business plan; drive FSOP strategy and opportunities; ensure plan has a relevant FSOP strategy to win in the marketplace
- Relationship Management: Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners; build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business
- People Leadership & Development: Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development; set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships
Requirements
* Minimum Required: Bachelor's Degree; 10+ Years in CPG Industry; Senior level experience within the consumer goods/beverages industry; Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes; People leadership/management – specifically, experience leading leaders of others; Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.); Demonstrated success in leading geographically dispersed team; Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)
- Preferred: MBA or other graduate degree
Skills & Attributes Desired
* Strategic thinker with holistic understanding of the consumer / customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)
- Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
- Business planning experience and general management mindset / holistic view of the business
- Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
- Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources
- Drives organizational performance, efficiency, & effectiveness
Travel
* 25-35%
Location
* Virtual (Between East Coast and Central part of the US) with preference for Atlanta Based
Pay Range
* $224,100 - $257,600
Annual Incentive Reference Value Percentage
* 50 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. If you are a motivated and results-driven leader with a passion for driving growth and innovation through strategic insights, we encourage you to apply for this exciting opportunity to join blithequark as a Senior Director II, Customer Strategic Insights.
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