Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment
Are you passionate about providing top-notch technical support and customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Fiber Customer Support Analyst. In this role, you will be the face of our company, working closely with customers to resolve their technical issues and provide them with exceptional service.
About blithequark
At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We are a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. Our team is a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Your Role
As a Fiber Customer Support Analyst, you will be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You will troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You will thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
What We Offer
* A dynamic and inclusive work environment
- Opportunities for career growth and development
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
- A comprehensive training program to help you succeed in your role
- A collaborative and supportive team environment
Work Environment
In this remote role, you will work from home with occasional in-person trainings and meetings. You must live within 75 miles of the current reporting location for the life of the contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Benefits
Our benefits are designed to help you move forward in your career, and in areas of your life outside of blithequark. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
Compensation
If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're ready to join our team and deliver exceptional technical support and customer service, we encourage you to apply today. Visit our website to learn more about this opportunity and to submit your application. Apply Now! We can't wait to hear from you! Apply for this job