Experienced Customer Service Associate – Delivery Station Support

At blithequark, we're revolutionizing the way we deliver exceptional customer experiences. As a key player in our mission to be Earth's most customer-centric company, we're seeking an experienced Customer Service Associate to join our Delivery Station team. This is an exciting opportunity to make a real impact on our customers' lives, working at the heart of our logistics operations.

About blithequark

blithequark is a dynamic and innovative company that's changing the face of e-commerce. We're passionate about providing best-in-class customer support, and our commitment to customer-centricity is at the forefront of everything we do. With a focus on innovation and excellence, we're constantly pushing the boundaries of what's possible in logistics and customer service.

The Role

As a Delivery Station Customer Service Associate, you'll play a vital role in ensuring our customers receive their packages on time, as promised. You'll be the face of blithequark, providing real-time, hands-on support to customers in our delivery stations. Your expertise will help connect customers with the right information and resources, resolving issues and setting expectations with ease.

Key Responsibilities

* Communicate with customers directly in-person, via phone, and email, empathizing with and prioritizing their needs

• Uphold company values and respect every customer, resolving issues and setting appropriate expectations
• Clearly understand and respond to customer issues, consistently composing grammatically correct, concise, and accurate written responses
• Approach problems logically and with good judgment to ensure the best customer outcome
• Make quick and effective decisions on behalf of the customer
• Work a flexible Full-Time (40+ hours per week) schedule

Performing the Following Tasks

* Carry, lift, push, and pull up to 49 pounds

• Frequently push, pull, squat, bend, and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A Day in the Life

You'll be based at one of our last-mile delivery warehouses, where our leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll inform our delivery partners when a customer needs to reschedule a delivery and resolve delivery issues straight away, ensuring our customers get a great experience every time.

Operating at the Heart of blithequark's Logistics

You'll develop logistical and customer expertise that sets blithequark apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the Team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.

Requirements

* High School or equivalent diploma

• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools

Preferred Qualifications

* Bachelor Degree or equivalent work-related experience

• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

What We Offer

* Competitive base pay, ranging from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market

• Total compensation package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits
• Opportunities for career growth and development
• Inclusive and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, apply now to join blithequark as a Delivery Station Customer Service Associate. Apply for this job