Clinical Pharmacist - Call Center - TX Licensed
About the position WellMed, part of the Optum family of businesses, is seeking a Pharmacist to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. The WellMed Quality Pharmacy Operations team supports WellMed Medical Management by delivering patient-centered, clinically collaborative medication consultations to help people live healthier lives. Our team focuses on the design, execution, and delivery of telephonic and digital engagement strategies designed to close STARs measure gaps in care, e.g. medication adherence, care for older adults, statins in patient with diabetes. Our interdisciplinary service delivery team is comprised of Pharmacists, Pharmacy Technicians, Licensed Vocational Nurses, and Care Coordinators. The Pharmacy Clinical Pharmacist (CP) will report into the Director of Clinical Pharmacy. The Clinical Pharmacist will perform telephonic, patient-centered clinical consults focused on Care for Older Adults annual medication reviews, pain and functional assessments. In addition, the CP will field clinical concerns escalated by the medication adherence call center agents via warm transfer. The CP will be required to meet or exceed established productivity and quality metrics and work a flexible schedule to support the hours of operation of the business (Mon-Fri 8am-6pm Central and Saturday 8am-5:30pm Central). If you are Texas Licensed, you'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Responsibilities
- Conduct telephonic medication consultations that meet/exceed production & quality metrics
- Complete annual medication review of prescription and non-prescription medications with emphasis on patient assessment and counseling, safe and effective use of medications, identification of potential drug interactions, and other related activities
- Complete pharmacotherapy assessment of patients' claims, past medical history, and disease states
- Assess patients for medication adherence barriers and develop a plan to maximize patients' medication success through improving or maintaining adherence to medications
- Deliver high quality evidence-based therapeutic recommendations to providers
- Deliver a patient-centered, clinically collaborative medication consultation
- Develop a post-consultation list of action items for the patient and/or prescriber
- Document clinical consultations into internal data base
- Participate in and contribute to staff meetings and other staff development opportunities and interdepartmental work groups
- Identify areas of improvement where systems modifications could result in operational advancements and efficiencies
- Maintain a high level of clinical knowledge of chronic disease states and changes in pharmacy practice in adult and geriatric patient populations to serve as an authoritative information source on drugs and their utilization in therapy
- Other duties as assigned
Requirements
- Doctor of Pharmacy degree or equivalent experience
- Active, unrestricted pharmacy license in state of primary residence with ability to obtain licensure in one or more of the following states: Texas, Florida, Indiana, New Mexico, New Jersey, and Ohio. Preference will be given to applicants with active licensure in any of the listed states
- 3+ years of Clinical Pharmacy Practice experience
- 1+ years of Call Center experience
- Experience with Medicare STARs & HEDIS Measures
- Care for Older Adults (COA) medication review, pain and functional assessments
- Proficient with Microsoft Word, Excel, Outlook, PowerPoint
- Proven ability to work independently, as well as a member of a team
- Proven ability to manage multiple complex, concurrent projects
- Proven excellent written and verbal communication and relationship building skills
- Proven planning and organizational skills to demonstrate leadership and initiative
- Proven solid interpersonal skills
- Proven comfortable working in a rapidly changing and highly matrixed environment
Nice-to-haves
- MBA/MPH Degree
- Post Graduate Training (Pharmacy Residency and/or Fellowship)
- Board certification by the Board of Pharmacy Specialties (BPS)
- Certified Geriatric Pharmacist
- Bilingual with preference given to Spanish (Vietnamese, Cantonese, Mandarin, & Russian also considered)
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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