Part Time Weekend Customer Service Agent - French: Delivering Exceptional Customer Experiences for Global Brands
Are you a multilingual customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse clients and customers? If so, we invite you to join blithequark, a global leader in the customer experience (CX) industry, as a Part Time Weekend Customer Service Agent - French.
About blithequark
blithequark is a trailblazer in the CX industry, with 170,000 associates across the globe and a reputation for delivering innovative CX solutions, technology, and expertise to +750 of the world's leading and digital-first brands. Our mission is to support operational needs for our clients and deliver seamless experiences to customers in the moments that matter. We're committed to empowering our associates to grow, learn, and thrive in a dynamic and supportive environment.
Join Our Shared Team
We're currently recruiting for a French speaking Customer Support agent to join our shared team, where you'll work closely with clients to provide professional and efficient support to their customers. As a Part Time Weekend Customer Service Agent - French, you'll be fluent in spoken English and will support customers across multiple channels, including call, email, chat, WhatsApp, letter, and social media.
Key Responsibilities
As a Part Time Weekend Customer Service Agent - French, you'll be responsible for:
- Responding to all customer inquiries within given timescales, efficiently and effectively
- Developing and maintaining a full knowledge of client products and services
- Recognizing when a problem or query should be transferred to another department or a more senior member of staff
- Dealing with all correspondence as requested/required
- Logging all calls accurately and in line with procedure
- Maintaining and updating all administration
- Consulting product manuals to advise customers of appropriate options/solutions
- Meeting minimum monitoring criteria and daily/weekly targets
What We Offer
We're committed to providing a supportive and dynamic work environment that fosters growth, learning, and fun. As a Part Time Weekend Customer Service Agent - French, you'll enjoy:
- A good benefit package, including:
+ A part-time position with 15 hours per week + Saturday and Sunday shifts between 8:30am and 11pm + Learning and Development courses to enhance your skills and knowledge + Career opportunities within the account + Monthly incentives to recognize your achievements
- A fast-paced environment that requires flexibility and adaptability
- The opportunity to work with diverse clients and customers across multiple channels
- A supportive team that values collaboration and open communication
Essential Qualifications and Skills
To succeed as a Part Time Weekend Customer Service Agent - French, you'll need:
- Fluency in English and French
- Experience of or aptitude for customer service
- Good organizational skills
- A minimum of 20 wpm on a keyboard
- A working knowledge of MS Word and Excel
- Excellent communication skills and the ability to remain calm in all situations
- Ability to work on your own initiative and under pressure to achieve deadlines
- ECDL qualification an advantage
Work Schedule
As a Part Time Weekend Customer Service Agent - French, you'll work Saturday and Sunday shifts between 8:30am and 11pm, with the opportunity to work additional hours as needed. For the first two weeks, you'll be required to work full-time Monday to Friday for training.
Join Our Team
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to join blithequark as a Part Time Weekend Customer Service Agent - French. Apply for this job