Experienced Customer Service Trainee – Hybrid Training Program for Remote Work
Are you passionate about delivering exceptional customer experiences and eager to kick-start your career in a dynamic and supportive environment? Do you thrive in a hybrid training setting that combines on-site and remote learning? If so, we invite you to join blithequark as an Experienced Customer Service Trainee, where you'll embark on a comprehensive training journey that will equip you with the skills and knowledge to excel in a customer-facing role.
About blithequark
blithequark is a leading organization dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country, we're part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. Our commitment to excellence is reflected in our All In culture, which fosters a mindset, feeling, and attitude that empowers our team members to take charge of their careers, help colleagues, and make a positive impact in the community.
Job Summary
As a Customer Service Trainee at blithequark, you'll participate in a hybrid training program that combines on-site and remote learning. The training schedule is as follows:
- On-site: Weeks 1, 2, 6, and 7
- Remote: Weeks 3, 4, 5, and 8
During your training, you'll work closely with experienced trainers and mentors to develop the skills and knowledge required to excel in a customer-facing role. You'll have the opportunity to learn from industry experts, participate in interactive training sessions, and engage with your peers in a collaborative and supportive environment.
Typical Assignments
As a Customer Service Trainee, you'll perform the following typical assignments in a developing and learning capacity:
- Researches inquiries by accessing the claims processing system and other informational sources
- Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
- Maintains related departmental records and files
- Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
- Makes corrections to claims and eligibility
- Enters new claims, eligibility, and subscriber information into the mainframe
- Reviews subscriber's coverage to determine type and level of benefits
Minimum Requirements
To be considered for this role, you must meet the following minimum requirements:
- Possess a high school diploma or equivalent
- One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
- Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at blithequark or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
- Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
- Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and provides equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
Why Join blithequark?
As a Customer Service Trainee at blithequark, you'll have the opportunity to:
- Develop your skills and knowledge in a dynamic and supportive environment
- Work with experienced trainers and mentors to achieve your career goals
- Participate in interactive training sessions and engage with your peers in a collaborative and supportive environment
- Contribute to the success of a leading organization dedicated to improving oral health
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
How to Apply
If you're passionate about delivering exceptional customer experiences and eager to start your career in a dynamic and supportive environment, we invite you to apply for the Experienced Customer Service Trainee role at blithequark. Please visit our website to submit your application and join our team of dedicated professionals who are committed to excellence and making a positive impact in the community.
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