Experienced Sleep Therapy Inbound Customer Service Representative – Home Medical Equipment Resupply and Patient Advocacy

At blithequark, we're dedicated to revolutionizing the way patients receive medical care and equipment in the comfort of their own homes. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we're committed to empowering patients to take control of their health and treatment. Our team of passionate professionals is driven by a shared vision of delivering exceptional customer care, high-quality medical products, and outstanding services through hundreds of locations across 45 states. We're seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll play a vital role in serving the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. If you're passionate about delivering exceptional customer service, have a strong background in the medical field, and are eager to make a difference in the lives of our patients, we encourage you to apply.

Overview and Responsibilities

As a Sleep Therapy Inbound Customer Service Representative, you'll be the first point of contact for CPAP resupply customers, providing them with accurate information, addressing their concerns, and ensuring their needs are met. Your primary responsibilities will include:

• Verifying and entering correct patient demographics, payer, and physician-related information
• Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance
• Providing product expertise on various mask interfaces and assisting with basic mask fit issues
• Collecting patient, source information, and inputs data into e-Intake
• Completing thorough verification for products and services
• Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Identifying and resolving problems in a timely manner
• Making outbound calls as needed to collect patient data
• Managing all aspects of initial intake via high-volume inbound phone calls
• Processing related patient paperwork if assigned
• Processing tickets to ensure timely fulfillment of product orders
• Providing basic technical customer service assistance for CPAP equipment
• Providing education to patients and location employees on CPAP supplies
• Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential and Preferred Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Basic computer and internet skills
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Ability to lift a minimum of 10lbs
• Ability to sit, walk, stand, talk, or listen for extended periods

Preferred qualifications include:

• Knowledge of billing reimbursement and insurance policies and requirements
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Effectively communicate in English, both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to investing in our employees' growth and development. As a Sleep Therapy Inbound Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our Sleep Central Inbound Call Center is a dynamic and fast-paced environment that requires strong communication and problem-solving skills. As a member of our team, you'll be working in a remote setting, with the flexibility to work from home after successful completion of in-office training and meeting expectations with management approval. Our company culture is built on the values of empathy, compassion, and excellence, and we're committed to creating a work environment that's inclusive, supportive, and rewarding.

Compensation, Perks, and Benefits

As a Sleep Therapy Inbound Customer Service Representative, you'll be eligible for:

• Competitive pay starting at $15.50 per hour
• Monthly bonus program opportunity with potential unlimited earnings
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance and disability benefits
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

How to Apply

If you're passionate about delivering exceptional customer service, have a strong background in the medical field, and are eager to make a difference in the lives of our patients, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We appreciate your interest in blithequark and look forward to reviewing your application.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and rewarding. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply for this job